alightReviews of alight.com

I recently used Alight to administer cobra benefits; for over a month they could not figure out how to set up automatic payments from my bank; delaying my health coverage. If there is a way to give them a negative star please let me know.

Truly perfect for the modern day style of healthcare where everything is difficult, they make it impossible to use YOUR OWN MONEY, and they have their heads so far up their own backsides if they choke, slap their asses to make them breathe. These peope are pure scum who make sure that HR is about keeping people down in any and EVERY way these scumbags can. Customer support is an absolute joke, I have spent DAYS repeating THE SAME THING over-and-over again, I would have more luck staring at a blank wall than dealing with these inmoral, unethical pieces of garbage.

Trying to obtain my short term disability is ridiculous. They received my providers paperwork but they are still delaying approving it. They say they fax the provider but it was never received..once can be explained twice is their issue. Case Managers are rude and they do nothing.

Terrible service. Cannot pay for Cobra online - repeated error message. On indefinite hold (despite a repeated message that "your expected wait time is 3-4 minutes"). Also, the number of times I have had upload receipts to verify HSA payments is ridiculous. I cannot understand why any company that claims to care about its employees would use this benefits platform.

The mobile app is utterly useless. I could not execute requests online as I had done with fidelity. Consequently I was forced to speak with a customer service rep that only did half the job. I called back to rectify the dumpster fire of a mess that was created. I waited the two business days for a resolution. They had closed the ticket without even looking into it and left some canned response for me to call if I had questions. I opened another ticket. I called and the said they were working on it. After fourteen+ days I just pulled a total distribution to a firm that is responsive. They are a bunch of Shylocks!

Roche Labs uses them for pension and other retiree benefits. It is a ten minute process just to speak with representative. They change the timelines to start receiving pension that is different than what was stated in the letter. Then when I called to speak with representative they hung up on me. The automated system did not recognize voice or phone prompts which then sent me to the security team. I also have HSA account with them and there is no standardization of approving the expenses. One time they approve easily and the next time with same receipt and diagnosis code they say it is ineligible and froze my card. Overall it has been a frustrating experience. I guess it doesn't matter to Roche as I'm a former employee of 27 years and not helping them currently.

I took a loan against my company 401k 2 years ago. I come to find that loan was not being paid through payroll deduction like it was supposed to be. I got 2 notices about manual payments which I made but no communication beyond that! It’s been sitting for 2 years not getting paid!

Awful customer service, constantly making mistakes, and unable to resolve any issues without tickets, that eventually lead you no where. Representatives continually hang up and act like the call was dropped. Would rate 0 if I had the option.