alightReviews of alight.com

Absolutely no communication, had to go to the doctor 3 times for 1 document just for them to reject the claim again. Finally told them we can’t afford to keep going to the doctor so they said they would take care of sending the paperwork and communicating with the doctor to get what they needed, and again another rejection. Need to speak to someone, that will be a 2 hour wait if you even manage to get through without someone hanging up on you before you can even get the first word out.

Terrible communication. Terrible website design. Terrible customer service. Sure I’ll repeat myself three times and then wait on hold for 5 minutes for you to come back and repeat what I said without any answers. Please stop outsourcing benefits to this joke.

I'm only disappointed that no or 0 stars are not an option. My large international company switched to alight this year. What a debacle of a company. I have invested hours and hours of my time getting my account straightened out, multiple calls answered in the Philippines, only to eventually be placed to the US when my situation was not even understood. I CANNOT believe how they are even in business.

Alight was a nightmare to deal with when the company I worked for used them to handle HSA/FSAs. They always denied claims for no reason, and then required ridiculous amounts of documentation before paying. Thankfully, after so many employee complaints our company switched to another company to manage the HSA/FSA's. The new company is wonderful, they made us see how bad Alight truly was.

Takes 5-7 days to get a new password. This is literally the only service I've ever seen in my 30 years of being on the internet where I couldn't instantly reset a password.

The most clueless bunch of "administrators" I have ever come across. Be prepared to just pay in the money for your FSA and never actually be able to use it.

Customer service agents are very pleasant to work with, but the company's practices are ridiculous. IRA rollovers incur a $40 annual maintenance fee for holding cash accounts without any investment. No fees will be waived. Terrible account type, do not use.

Agent was very nice but this company is a group of theives. Thanks Motorola for giving your retirees a thief to manage our benefits. I'm fully vested. Want to roll my pension to my investment broker since Alight is making me peanuts. Nov 14... but can't get my money transferred until Jan 1. Asked if they make up for my lost interest? Hell no. WORST COMPANY EVER.