alightReviews of alight.com

Aon was a pretty good company. When they became Alight it all went to @#&%! 2 hr wait times on hold, people that are not knowledgeable, and people that are rude. One I dealt with was condescending and NOT helpful in the least. This "profit over all else" has to come to an end.

The workers couldn’t have been trained well. I’ve loss my money for last year to lack of attention of this company.

Zero stars. This company epitomizes what it means to be incompetent. Why any company will work with them is beyond me? I have spent 15 hours on the phone with them regarding my commute benefits. They claim they have no formal complaint process. Ridiculous

I have contacted this company five times over the past month and have been shocked at the level of incompetence of the agents I have dealt with. They have failed to complete straightforward tasks and much of the information they have provided me has been incorrect. Very concerning, given this relates to the pension which I will soon be a eligible for.

This company is utter garbage, the only thing that makes is worse are the people that work there.

I have been working with Alight for the past two weeks to roll over my 401k to my new employer. The first representative took my form and said they would fill it out because my statement is worthless. It doesn't have an account number, an internal revenue code number, nothing except my name and address and amounts. I reached out a few days later to follow up and they gave me a ticket number. I contacted them today and they said we can't fill out that form, we'll give you that information with the check we'll mail you. I called my new company's 401k provider, Empower for assistance. When I told the representative who I was trying to roll from she immediately said oh they're a doozy. She was not kidding.. she conferenced in with me and we waited 20 minutes for someone to come to the phone, we're routed to the wrong place, luckily it was a fast route to 401k after that and then the representative we spoke to didn't know anything about my account. Luckily I knew the numbers myself, otherwise who knows if they would have been correct. The representative from Empower spent over an hour with me to get my 401k rollover started. Now I have to call Alight back in 7 days to complete the rollover. If the first representative had told me this 2 weeks ago I wouldn't be in this position, it would have already been sent to Empower.

Alight, for companies who want to drive away top talent. Companies can save a few bucks while costing themselves a fortune in turnover.

Alight is the company for retiree health benefits. The staff I have dealt with are not able to answer questions about the Retiree reimbursement account. The hold times are extreme and so far have not resolved any issues. Compression socks are a covered item in HSA. Even provided doctors letter for need, still denied. Why?