alightReviews of alight.com

If I could make a negative star review I would. Hra claim denied. When told document needed to be completed went line by line thru my submitted docs and their form and all the info was provided on my docs. A "manager" refused to do anything other than demand their form be filled out and deny my claim. This company is incompetent and completely worthless other than to deny my claim and keep my money. They are a joke.

I have made multiple attempts to get answers regarding my enhanced cash balance, calling in December, January, and February. Each time, I have been unable to reach someone who can provide clear information. The process has been extremely time-consuming, with long delays in reaching a representative. Today, I was told there were 23 people ahead of me and to expect a callback, which never came. It is unacceptable for a company handling retirement accounts to have representatives who cannot answer essential questions. The couple of representatives that I did speak to could not answer the questions told me they would research the answers and call me back I kid you not called me back and said they'd have to call me back again which took 3 days to get the call back. These people if you're having the same issues report it

Worst Paternity leave system ever. The ask questions that violate HIPPA. Called me several times while on leave pestering me to send them my child's information.

State farm Mutual. Gainsco ,Blueowl ‘retirement annuity’ scam is not safe, suitable or fully transparent and disclosed and rids is of all employees of ERISA protections employees expense. Alight is terrible. No IRA rollover options or lump sum option. Huge concern bout miscalculated benefit and monthly amount and no cash value, fee, insurance costs and admin charges disclosed anywhere. retiree website stinks

Besides the representatives sounding mostly uneducated and incompetent, I can't get past their stupid answering system. They ask for too much info and verification. Too damn wordy and slow. Biometrics never work. Text message never works. Like most voice recognition systems, they don't understand what you're saying. Extremely frustrating and time wasting. Employers should not use this company.

Alight Retiree Solutions for the Ohio Police and Fire Pension Fund is a company that has to be the prime example of a company that can impress others to hire them, but delivers the most disgusting customer services to those they were hired to serve. Customer support is non-existent most times or completely lacking in any meaningful way. The website has no helpful information on it, it is almost never up to date. I have call them because the do not list my coverage that I obtained by going through their site. And when the coverage is listed it is usually outdated.

Raytheon switched from the awesome Fidelity 401k to this CF and I estimate I've lost a potential gain of 15%. That doesn't sound like much until I put a number to it, that's $150,000...... I can only assume that there was a tremendous financial benefit to RTX to permit their employees to be shafted like this. I waited too long to change but this summer I'll be rolling my entire 401k back to Fidelity, screw the company match.

This mess of a "company" manages benefits for GSK retirees. The website and app are a mess bordering on useless - you can't find what you need. Their AI responder sends broken links. The call quality is horrendous - and most reps speak unintelligibly. Wait times are long and often you can't get your issue sorted. Zero stars. Shame on you, GSK, for using this sham company.