alightReviews of alight.com

Worst company ever, they hound me and hound me to get paperwork in, then wait until AFTER my timeliness has expired and then say they need more paperwork! Never get the return phone calls like they promise, call every other day, and they still will not talk to me. My time off was half approved and then they just stopped and are leaving it in limbo, cuz they don't want to pay. Run if your company uses Alight!!!

Have been trying to roll over my IRA for two months. Employees are clueless and unhelpful. After 20 phone calls, I've gotten 20 different answers. They don't seem to have any processes in place. They will delay you for as long as possible, asking for more and more paperwork to be completed, while fees eat up your account. Nonstop deceit. Shame on these criminals.

My health insurance is managed via the Alight portal. This year I switched from health insurance with an FSA to health insurance with an HSA. It has been a nightmare. My HSA contribution is locked at zero even though I want to contribute the maximum amount. Support doesn't know how to fix it and has opened a ticket. The last time they did this, the ticket was closed without resolution.

I am a customer and they tell you everything must be completed on the portal. I have had to complete everything via paperwork and have it notarized each and every time. Today I was told by a representative not to trust the portal as it doesn't get updated. Paperwork takes 48 - 72 hrs to process and it's best to call in at 48 hrs and open a ticket to get things moving. Then call back 24 hrs later for a status.

The departments do not share information; I spent an hour on the phone getting an address update only to find out it was completed on 401(k) but not on pension services. Then called back, went through verification process again as the POA, which was approved but somehow not communicated...another 45 minutes and was hung up upon. Called back again and was told to "watch my tone" by the rep. I was admittedly not overly sweet but certainly was not swearing or being abusive. Still have not accomplished what I needed.

No Way to efficiently resolve an issue THEY created by not processing an FSA claim. A giant corporation such as BAE Systems US has "provided" this horrible card for HSA and FSA purchases. There is no number or email of any communication as you need to login and go through the same 10-15 minutes of automated robot Q&A just to attempt to get a representative that will not tell you anything other than it takes 60 days. How is it that the organization that creates an issue of how a health claim is paid but can't seem to address it within a reasonable timeframe and without any communication to the status of the disputed charge and how it was paid. pretty certain you don't have enough staff and that you are on corporate welfare because Alight.com (aka "smart choices" - ha!) is taking money for services for employee's FSA & HSA and do a horrendous job of being helpful. If you can't recognize a provider as being FSA vs HSA, then you should have a way to classify the charge before processing it in the wrong manner. Additionally, there is not much help from anyone that you speak to as you are told they are too busy, unavailable, and will have to call you back. It's a one way street. A service business with no service to the customers/employees who have to use their janky system for getting FSA, HSA funds paid out. If you want to transfer funds to a different/independant HSA provider, you will be charged a $25 fee to move your funds. Freaking ridiculous. What's worse than government agencies with no access to a person is a private sector company that benefits from companies that choose them for being a service provider and yet provides no service.

It is difficult to even give this company one star. Where do I start? As so many have said, their customer support is really bad. But the issue I find most troubling is that they bombarded me with denied transactions for the exact services that had been approved before. When I asked how the need for a detailed receipt was determined, i was told it was "random". It is not random if it is triggered for every payment I make, which was the case. This past year, I did not have time to gather the receipts and I am losing $680 hard-earned dollars for no reason at all. This is theft, no other way to describe it.

Absolutely the worst service provider I have worked with in my entire career. No qualified staff and zero accountability. Avoid at all costs.