alightReviews of alight.com

The site was not working. I was not able to get in on the mobile app, through the web on Mac and iPad. For at least a week the "virtual assistant" was not available. In total about 50 attempts to get in, password reset attempts, clearing cache, different browsers, four. Three phone calls to Alight. I don't know what type of service these individuals were tasked with or trained to do? All three calls I explained what was happening, not able to get into my online account that recognized me and would either email or text me a password reset link. Every attempt to reset the password was met with, NOT a your are locked out error, but missing information. About a week or so after the third call again explain all that I had done, cleared the cache, cleared browse history, closed browser, four browsers, mobile app, Mac and iPad, I got a letter USPS that instructed me to clear the cache in my browser. NO other mail. No invoice, nothing. After that remarkably I was able to get into the mobile app, but there was no information. None of the reps I spoke to, the mobile app none offered me how or where to pay the COBRA premium. In the middle of all of that I went to healthcare.gov, applied, was approved and had my card, plan number and coverage in about two weeks.

The WORST!!! They are the Spirit Airlines of Benefit Administrators!!! No way to get a hold of ANYONE for assistance!! You're on your own and if your company signed their employees up for this service, they don't value their employees very much!

It took me 3hours to get to a person that could answer a simple question. Alight's AI is so stupid and convoluted that I was 3 hours being sent to the wrong place and re-entering the same information 15 times with no results. The Ai simply ignors your answers to questions. You can call for a customer service rep 100 times and it will not put you through to a rep. After 3 hours, when I finally got to a real person it was the wrong department and, that wrong department could not transfer me to the right department so I had to start allover again, Alight's AI is the worst I have ever used! The worst! It is not designed to help anyone, it is designed to frustrate and confuse to get rid of you! Alight will brag about how they have cut down on calls or how they have handled millions of calls when in reality the vast majority of people have just given up. Alight's real objective is to have you give up!! If you live long enough to get a person and they need some piece of trivia to get the problem resolved, they will hang up and tell you they will call ypu back but they may or may not call. If you miss the call back you can no contact them again and have to do the whole AI thing again. These people ought to be charged for fraud because they stonewall thousands of customers every day. Impossible to be more inept, incompetent than they are. I would try to contact E/M directly with this feedback but Alight blocks everything. They will completely ignore this feedback. I will never get any feedback. The stonewall is in place! My name is Bruce Hamaker, 713 591 2829. Retired Exxon Mobil oil trader. Call me! I dare you!

on June 30, 2025 I requested my first withdrawl from a 401K that I have had for many years. I was told probably take 7 days to get the check. July 14, I called and asked where's my check, was told give the a couple of days. July 18, I called again said " $8000 was deducted from my account on June 30, so where is the money I have not received it and not in my 401k (someone is collecting interest on my funds)" so now the solution was that they would cancel the check and have the $$directly deposited in my checking account. OK. July 25, I called again "where's my money, has not shown up in my checking account" Now the response was the she would take the problem to the"back office and call me back". That was 9 am yesterday and did not get a call back. I am retired and planned on using the funds to buy a vehicle. YOUR SUGGESTIONS WELCOME, "0 stars"

I would give 0 stars if possible. I can upload documents to their site in 3 seconds but they will only respond to me via USPS so if there's a problem I don't know about it for 5 days. So then I upload another document and then there is no way to monitor the progress to see if the problem is resolved...and then 2 weeks later I get a response via the mail. Something that should take a few days has taken me a few months.

The user experience is the worst. This is tragic because they assist with extremely important benefits. Currently, my beneficiaries are receiving 0% of the insurance I'm paying for because I keep getting a code error, but there is no context or way to resolve it. Additionally, the automated phone system is frustrating and difficult to navigate, making it challenging to speak with a representative. Then the representative is unable to help. I just wasted an hour and a half of my life.

Y’all are straight-up TRASH. I was told my one-time payment would be processed July 1st at 4 PM. It’s now past that, and guess what? No money. No pending. No proof. Just lies. I bank with Chime, so don’t play with me talking about “3–5 business days.” If y’all had actually sent my payment, I’d already have it. That means YOU never sent it. Stop lying to people trying to survive off this. Y’all ain’t delayed — y’all are shady. FRS says one thing, Alight says another, and the result is nobody knows sh*t, while I’m stuck broke waiting on a bag that’s MINE. You had all damn day to process this and still couldn’t get it done. You’re wasting people’s time, disrespecting their reality, and pushing the blame on banks like we stupid. This system is beyond broken — it’s disgusting. Y’all don’t care about nobody living check-to-check, and you act like saying “wait a few days” is acceptable after missing the deadline YOU set. Fix your damn systems. Or stop promising people money you ain’t even processed.

This company is a joke and crap. You can’t do anything through your account. You always have to call and you get incompetent people who have no clue what they’re talking about. They just turn you in spiral and waste your time. For some reason, they have been unable to get me access to my online account for two months now. There is always something going wrong with my account and it is always locked and nobody seems to know how to fix the issue.