alightReviews of alight.com

They are representing ROCKWELL AUTOMATION and we had a loved one pass away that retired from ROCKWELL. We have been trying for 6 weeks to get our life insurance confirmed to be released to MetLife. Does Alight not realize funeral arrangements need to be made and life insurance helps pay for funeral arrangements. A call center staffed with incompetent pea-brained morons

Thought I would expedite my loan process by having a check sent. My bank couldn't deposit it and the only recourse is to send me another check. Now I have to drive 380 miles to deposit a check because they won't cancel the check process and send it to me via direct deposit. Stupid policy.

If I could give less than 1 star I would. Horrible customer service. They deny a claim but don't tell you why. Then you can't use your card until you reimburse them, then they don't tell you your reimbursement has been received. My dislike is immense and I would not use them but it's all my company has for now. My husband is diabetic and to have our card frozen even after we have paid them is ridiculous. Now they say they'll get back to us next week to let us know our payment has been applied and they have had our payment for the last week.

I have been trying to add my new spouce to my benifits, and they are completly unable to add him to them due to an error in their system. It has been over 3 weeks now and they still cannot find a solution. I asked for assurances that he would be added as the 31 day deadline to add him is fast approching and they could not give me that. They suggested just keeping an eye on the ticket, not even calling to check. No one has any idea what anyone else is doing. Completely incompitnent.

Worst customer service I ever experienced

Worst company out there been waiting 16 days for a HRA payment, keep getting the run around, different answers, so filing complaints to all the agencies that regulate them. They have been sued and investigated do not use them!

Stunningly incompetent. They can't answer basic retirement questions about medical coverage, access to pension and access to 401k funds to rolllover. I called 4x, get different answers each time, challenge those answers then get, "you're right." I get it. You are a vendor for many firms with different policies. Ever think of developing FAQs for the firms you service for your reps to use? Rhetorical question - apparently not!

Alight is unable to correct a simple error they acknowledge they made. Issue initiated in June. Issue still unresolved in Sept. Note, they only respond via USPS, so when there's a problem you won't learn whether it was resolved or not for a week or more.