alightReviews of alight.com

I will be very honest, but I will also be truthful. I have had more problems with Alight but this time was truly the worst possible. Was given a new way to login and was not able to. Tried my old way to get on and couldn't, Finally called, and they misunderstood my date of birth, phone call started to fall apart, asked for a representative, and never got to speak to one. Wanted to show the cartoon of two women near a grave. In order to make an appointment he had to update his operating system, choose a password....but by this time he was dead. An accurate portrait of doing business with Alight.

This should be out of business, frustrating customer service experience

In the last two days (Dec. 4and 5, 2025), we called Alight 5 times with call times totaling 4 plus hours and the issue is still not resolved. Each time our calls we bounced all over the place. No one person takes ownership of issues. Managers do not return the calls they promised to return. I am a Merck Retiree forced to use this company. They are a MESS!

Worst of the worst. Look at the reviews

This is the WORST company, they have no right to remain in business.

Horrible customer service. Even the one star rating is generous, it should be zero! For soon to be two months I’ve been trying to get them to send me a rollover pension check with no luck. Extremely long wait lines on the phone and when you finally do reach an employee you realize they are clueless and barely understand English. Make sure you ask them to issue a ticket ID for your matter and ensure you double check what they write in the ticket comments because they have the habit of saying one thing on the call and put something very different in the ticket comments. Horrible service, I wish they get out of business.

They give you an appointment, which is a 3 hour window when they’ll call you for assistance. Then they don’t call after you wait around an afternoon for them. You call in to ask what’s going on. Their response - if they don’t call at some point, call back in to make another 3 hour window phone-call appointment. Inexcusable!

Mind numbing paper chase with providers and alight trying to reconcile spending account. Using HSA at CVS, no problem. Using HSA at a major southwest Florida hospital? BIG problems! Itemizing a surgical procedure is impossible. This is just ONE example of many with Alight. Hours of my life have been wasted on phone with everyone involved. Hours I will never get back. Not hard to understand why people are driven to violence when dealing with these companies.