So many reasons but I will mention a few that, I can remember off the top of my head. My customer service representative, Berhan, is patient, kind and very knowledgable of his expertise. Berhan, makes this complex AI system, so simple, so that, an old man like me can better understand it. He guided me through out the set up, with my inquisitive nature and lack of computer experience he was able to answer all my question to my satisfaction. I hope more people like him, will continue to join the field so that, they can better provide such invaluable service. His explanations were excellent.
PB
P B.
Super Happy w/ Algo Exchange
Mark Smith is very personable and caring. He goes the extra mile to explain everything in great detail. I can ask him anything -- I even ask the same questions over and over again, and he never gets impatient. I am new to algo trading, and I don't fully understand all of the ins-and-outs, so this level of support is very much appreciated. And, my strategy is doing very well. I've only been trading for about 3 months, but I feel really confident that I will continue to get the returns that were promised. Yay!!
JE
James E.
He made it easy
He made it easy. I appreciate his thoughtfulness and knowledge.
JE
Jeff
Show of Integrity and Confidence
I have been a subscriber for a couple of months now. The other day I received an email that the strategy I was scribed to had not been performing the way they wanted and were closing it for now. Alternatives were offered at a promotional subscription rate. I moved my portfolio to a new strategy during a call with Mark.
I do not follow this day to day. I let them do their jobs. The fact that they sent me an email with their concerns about the performance of the strategy and made recommendations for alternatives was awesome. It is not too often that somebody sends you a note to say we are making mistakes and we want to correct the. Shows integrity and confidence in their platform.
DW
Daniel W.
Awesome Company
I have purchased quite a few systems for trading due to not having time to trade like I want to being very busy running my company. Not one of them comes close to Algo Exchange!!! They have the best customer service I have ever experienced in this industry and have made me more money than any other system I have tried as well. Save yourself a lot of time and money if you are looking for a fully automated system and go with Algo Exchange. You will be happy you did. I would have gave them 10 stars but all they allow on Trustpilot is 5.
DS
Daniel S.
Geoff Grossman was a great consultant…
Geoff Grossman was a great consultant through the setup. The process is a little tedious, but having someone walk you through it is of great help. Now it's time to see how the Algo trades perform!
TP
Tempus Proficio L.
Solid Support for Onboarding and Startup
I found Algo Exchange towards the tail end of '24. Together with my son, we researched the organization, engaged on video calls to learn their products, discovered that it was a young, fast growing company, offering proven algos, and strategically adding more in the future.
Together with my son, we enrolled in the company, then took time to form an LLC in Jan/Feb. In March we carefully selected two algos, chose StoneX broker - worked with them to create our trading accounts, funded $150K into brokerage and the algos started trading mid March.
We hit a lot of speed bumps along the way, complications due to changing into an LLC partnership. But we were supported in every way by Rob at Algo Exchage, Ilan Cannon/StoneX Brokerage, and Rob was instrumental in assisting me with the accounting back office.
I never really had hesitancy about Algo as a firm in terms of credibility, because there was a lot of confirming evidence. What I found out is that onboarding and set up can be complicated. And Rob was there every step of the way, so all problems were resolved to my satisfaction. Pleased to find that the two algos we subscribed to Millennium and Raptor are performing well in a chaotic market. And Rob leveled the speed bumps enough so that we are on smooth sailing. Looking to expand our portfolio to 3 algos soon.
KS
Keith S.
Optimistic about the system.
Geoff was very helpful setting everything up and getting my automated trading running. I am hopeful and optimistic about the Algo's making me some money.