P.C. Richard & Son is listed under Appliances & Electronics.
P.C. Richard & Son (ajrichard.com) has 5 customer reviews on Five Star Index, with an average rating of 1.2 out of 5.
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5 approved reviews, newest moderated first
Charles B.
Went to P C Richards looking for a mattress offered on their website.No one-3 salespeople- was familiar with the item and couldn't find one in any of their warehouses. So, they tried to upsell me a bed $250.00.more expensive.in addition, the discounts were less than advertised and the representatives math did not reflect the'sale ' price. Waste of time!
Paula C.
PC Richard service department is terrible. I would give them a zero. Have been waiting for 6 weeks (since 10/13/25) for parts. I called for service for an oven heating issue, and the technician broke my stove top while doing the assessment. Have called/emailed multiple times and keep getting a different story each time. The part I called for is in but they will not come out until the part they broke comes in. I am a COD repair, so apparently they aren't concerned with this issue. Do not call them for service.
Jane M.
This is a continuing issue since May when I purchased an induction cooktop. Today(August 11) a PC Richard technician came for the fourth time to replace a part. However, once again he had the wrong part.Why isn’t this company able to provide proper service? The so-called warranty isn’t worth the paper it’s printed on.
Jane B.
They've changed. We called and asked salesman to send a comperable version of our old Bosch dishwasher. (We trusted PC because of past experience). The new dishwasher is cheaped-down JUNK. NOTHING like our old one. We immediately asked to exchange, and pay more for a better quality Bosch. PC Richards refused. They said once an appliance is installed, they will not exchange or upgrade unless it is damaged. So we can't upgrade, or get a refund. We can't even get them to pick up this junk. We are stuck with an appliance we will not use.
maina
my experience had been just as described on other negative reviews. Frankly I think any positive feedback is coming from their own people. Ordered 2 weeks ago, after 3 days got the call the verify my info. They tried to upsell, said no to all... they said they would ship it right away. 3 days later the status was still "in process".. I called them, while on hold I told my wife: watch it they will tell me it's back ordered... sure enough.. they are now telling me it will take another 2 to 3 weeks to become available.