AirVoice WirelessReviews of airvoicewireless.com

I paid for a month of service with Airvoice, just to only get two weeks of service. For the other two weeks I had no service. Customer service is extremely rude and unhelpful. My service didn’t start working again until the bill was due. I called them again and sent proof of every day I had no service. They told me just because my phone said no service, doesn’t mean I didn’t have service. Boost mobile is cheaper and more reliable. Don’t waste your money on Air Voice.

Phone won’t connect since a month ago. The same phone has been on their network for five years. Multiple messages (mostly unanswered) and chat only succeeded in them insisting I buy a new phone from them, even though the apn code on the sim is locking me out. Sent complaint to state consumer division. This was once a great company until sold recently

AirVoice is the absolute WORST phone DISservice I HAVE EVER HAD!!!! I shouldn't have to pay anything- they should be paying me!? I'm supposed to have the free government phone plan- but that plan doesn't have enough data to handle my TeleHealth doctor visits, so I switched to the ”unlimited data" plan... Apparently with this company, in order to add data to your phone, they have to shut your service off, and then you have to wait forever while they send you a new SIM card, and that makes you have a new phone number!? What a pain! They force you into a 6 month contract, and right when you pay your bill, your phone works like a charm the first few days, but then it acts like it ran out of UNLIMITED DATA!? It slows WAY DOWN, and EVERY FIVE MINUTES YOU HAVE TO RESET YOUR INTERNET CONNECTION AND/OR TOGGLE AIRPLANE MODE CUZ IT SAYS NO CONNECTION!? And GOOOOD LUCK ON EVER GETTING A HUMAN ON THE PHONE, AFTER YOU SPEND HOURS ON IGNORE ON THE PHONE WITH THEIR COMPUTER!! GRRRRR!!!

Absolute worst provider I have ever had. First off the app keeps saying it needs to be updated, even after uninstalling and installing the app it still does this and once the pop-up comes up you can't do anything else. Then when I try and switch plans, it gives me a error so I can not switch plans. Since I can not switch plans, I try and top up my data and guess what...you guessed it, I get a error so now that I can't switch plans or top up my data, I have no way of getting online. Then I call customer service, after being on hold a recording comes on and says everyone is busy assisting other customers to leave a message BUT then it says the person can not accept messages at this time AND that a error has occurred. I will be dropping this "provider" as soon as my other SIM cards come in the mail. AirVoice wireless sucks!!!

I've been trying to get in contact with customer service my phone is not charging and the phone that I received was nothing like the phone I chose or nothing equal to it or greater value as y'all said. The one I did choose it said it was in stock at the time that I chose it and then there was a delay so I'm not very happy because I have no phone it won't charge and it's barely turning on in the charger is not working.

I am between a rock and a hard place with this company they claimed to send me a SIM card for my transfer, and confused my daughters SIM card that was already sent, and I never received mine. I’ve been without cellular service for 5 days, I’m a mother of two in a single adult household working 40hr/weeks one of my children is disabled. I NEED my phone line. regardless of how inexpensive the plan is, it is a service I have paid for and have the right to receive. I have made countless attempts to make contact through email and the customer service number, customer service is almost unreachable, cannot provide a transfer pin or agree to unlock phone. Finally I was able to reach a kind individual whom was willing to priority ship my SIM card yesterday, thank You to that guy. Everyone else in spite of my kind demeanor was very rude. If your already trapped, I want to offer a very useful tip: Airvoice Wireless provides a 5 digit PIN number to reach customer service in your account, however when prompted by phone when calling customer service the automated message requests a 6 digit pin. I had to change my 5 digit pin that Airvoice wireless provided in my account to a 6 digit pin and was finally able to reach a representative. If your on the fence about this service, I’m sure there are many other cellular services that will be adequate in comparison.

I am a real person and agree with all the other real reviews on this site... AirVoice Wireless is a TERRIBLE provider. Their customer service is completely unacceptable. Often their customer service number says its been disconnected, when it does work, I have been on hold literally for hours and gotten looped through their automated directory. The cell service is also poor at best, with spotty service and interrupted billing that dropped my service often. DO NOT use this company!

WORST phone company I’ve never dealt with. I wouldn’t be surprised if these positive reviews are fake. I’ve been trying to get a hold of them for WEEKS with no response. I stayed on the chat for hours, emailed, and been on the phone without a response. In fact, I had family members trying calling them with no success. I emailed them ask for my information to port out, and the person provided the wrong pin. Then I had to email them again, and after weeks, once I finally got a response and asked for my pin to transfer out, they stopped responding. These people are a joke and their lack of customer service is circus quality. Phone plans cost are also unreasonable. Why would you pay $35 for 16gb of data when you could pay $5-$10 extra for unlimited data somewhere else. I regret bringing my service to them and I just want to take my number with me.