AirpadsReviews of airpads.com

hidden payment for everything, this is a scam you pay the access for the pool for access to the hotel for cleaning the room, just pay the normal hotel for the same price or less, they ask you information to access to the hotel like in police, I don't recommend this service. This company is a real skam they tray constantly to charge my card for things that I never use. to avoide, never use airpads!!!!

Somehow between Booking.com and Airpads two room got booked under my reservation. Once I saw the error I called both Airpads and Booking.com and despite both Amitting it was a mistake, Airpads declined to remove-thee extra room saying they have a strict non refundable room policy.

Bad , I was charged 150 u$s as "deposit" but they were not payed back at the momento of check out. I don't recommend Airpads. Bad treatment of employees. AI repeat I don't recommend Airpads. I am expecting still for the comunication january 2019!

From the start we were greeted by a most unpleasant lady ... she announced that we had booked through a 3rd party, (up until this point I did not appreciate what Airpads meant, I thought it was a sub brand of MGM or a reservation system or such like) and that if I needed anything I was to 'call this number' I asked if we had rooms together (the rooms were for my wife and 4 children and their partners) and she said they weren't. I accept I didn't ask for them to be together but as I had booked 5 rooms and paid for them in full over 9 months earlier then my early booking would have made it possible to allocate rooms in the same vicinity. Seemingly 'Airpads' only have a few rooms and so not only were we not together but my family were actually strewn over 3 separate properties. There was no cleaning service, no towels or toiletries changed. Moreover the $50 I paid at the time of booking was not as I thought a security deposit but an additional fee for room cleaning (all apparently in the T&C's) The lady at reception also demanded I pay $300 per room deposit against damage/loss .. I argued this was unreasonable (I've never had to pay a deposit before) and she compromised and said I should pay $150 per room. I did so. The room was of a size expected but was tired and 'tatty' The carpet was stained in several places, the curtains smelled of stale smoke (?) and the walls were also marked. The sofa looked like it had been attacked by a cat and the front door would only close with effort as it had dropped on its hinges. The sink was blocked and the safe didn't work (we got these two things fixed). The kitchen cupboards had just 2 cups (one chipped) one tumbler and one wine glass. There was one spoon, one knife and two forks (or a similar combination) The keys regularly failed, we were simply told to keep them away from cell phones which we did and yet they still failed. On three occasions the front desk staff refused to re-set my children's keys without my being in attendance, leading to my having to return to the property to show my ID. Of the 3 swimming pools (1 for each property) 1 was taken out of service because it was not busy enough to justify the pool being open (although it appeared busy to us) I paid over $3500 for 6 nights for what was a holiday of a lifetime and I feel like I have been badly deceived. Neither the staff at the MGM Signature or at booking.com appear particularly concerned and the only recompense offered to me is a $200 credit against a future stay. Naturally I have no intention whatsoever of staying in this property ever again.

I have had very poor customer service. They won't answer my email messages and I have not actually stayed at the place I rented through them. i do not recommend booking through Airpads and I wish I had done my research before doing so.

We were not refunded our 150 damage deposit and made repeated attempts to recover. There was no damage whatsoever to the property. Will never use Airpads again.

I sent a message and an email and nobody replied. What is the email address that you reply to? Please text me. Thank you.

Hotel was good . Still waiting to get rememberst for being over charged for our stay, 2 week waiting after airpads admitted their mistake not even a confirmation email . Very poor customer services could you please rectify this and email me when you have more information on my reemberment .