Dinair Airbrush MakeupReviews of airbrushmakeup.com

Customer of 10 years and NEVER AGAIN! ABYSMAL CUSTOMER SERVICE! placed and order online and was excited I got free shipping. Then Leighann customer service management emails me requesting $60 for shipping. I say no that’s very weird I’ve never been emailed by a company after placing and order then asked to pay. She offers me discounted fee ($40 or something) and I again refuse and say that’s not fair if it’s sold to me at checkout at one price. They agree to send the package free of charge and use a cheaper/abnormal carrier to save money. My package goes missing and never arrives. Have a 3 way call with the postal carrier and Leanne and it’s agreed things were done out of ordinary with delivery and rejected at border. Leann agrees to resend the package at no extra charge (or gives me an option of express tracked courier for extra) and I say no I’ll do regular. Again had many orders to this exact address and nothing has changed, have a parcel locker and Leann said it was so small wouldn’t even need that just my normal P.O. Box. Even confirmed address was correct, Leann says she will call back later that day to confirm shipping address. Instead no answer for a week despite numerous emails, then she tries to tell me she will only ship if I pay $60 again and goes back on her word!!! I’ve spent thousands in a decade using them and would have spend thousands more but with such abysmal customer service and such a cheap non customer focused mindset why would I support that? Rarely I’ve had other things not arrive from other companies and they were always happy to resend at no cost and understood the value of a loyal decade long customer. Dinair doesn’t care at all about their customers satisfaction, just squeezing every last penny out of you. I ordered 2+ months ago and all I’ve got is Leanne’s excuses. GOODBYE DINAIR!

I placed an order on the 17th of April with international shipping. I got a call from Leanne the same day saying there was an error in the order form and that they do not offer free international shipping. She said she would have to cancel the order and I agreed. I have an automatically generated transcript and a recording of this. I checked the order status 3 days later and it still wasn’t showing “cancelled” or “refund initiated”. So I emailed them asking if everything was ok. Leanne had lead me to believe she would cancel it right away. That was not the case. 2 days after I raised a ticket thinking I might receive a reply faster that way. I sent another email again 3 days later. 3 more days later I raised another ticket to the refund department. It has now been 14 days, exactly 2 weeks, since I placed the order and talked with Leanne. I have not received any reply anywhere. Too bad 10 years with Dinair has come to this. I will not be supporting any company that takes my money and doesn’t reply or refund it as promised for 2 full weeks. Ticket IDs: 113619 113729

I have been using Dinair for almost 6 years, my initial purchase was direct from Dinair Airbrush Makeup in the States. The airbrushes, water based makeup are everything Dinair claim and so much more. They even have portable rechargeable airbrush machines, amazing. The make up goes on smoothly and can take me from a natural look to full slap in minutes with a quick breeze from my airbrush. Dinair know they're good! The bad side for me, living in Australia, is the freight from the States... its long, its boring and it is almost as expensive as an airbrush set. Had the international freighters had my goods to me in 4-5 days, it wouldn't be so bad but 2-3 weeks they are letting Dinair down. To my delight, Dinair has a distributer here in Australia at Casper & Lewis. Tim Casper looks after his clients and I do receive my items in 4 - 5 days. Casper Lewis sell the most popular items Dinair has to offer, at a very competitive price with free delivery based on order value. During the year they also offer VIP membership that provides a generous discount on purchases. My review is for Airbrush Makeup's Australian distributor, Tim Casper and his Company Casper & Lewis who are providing me with a necessary product, are reliable, deliver in a reasonable time and cost effective.