Nitchapoom V.
Request for Cancellation
I hope you are doing well. I am writing to request an urgent review of a charge that appeared on my credit card, which I believe should not have occurred. I subscribed to your 14-day trial plan at US$2 on [insert date of subscription] with the understanding that the full US$20 monthly fee would be charged only after the 14-day period. Shortly afterward, I cancelled my Pro subscription well before the end of that 14-day trial. However, I discovered a charge of US$20 on my credit card, with the charge reference ch_3SKjVfLtUaKDxQEZ0sGcToOa, despite my cancellation. In view of the above, I kindly request you to: Confirm that my subscription cancellation was accepted before the trial period ended. Immediately reverse the US$20 charge and refund the full amount to my credit card. Provide written confirmation of the refund and cancellation for my records.
Response from ai-pro.orgOct 25, 2025
Hi, we apologize if you got charged for a subscription you didn't intend to keep. We've responded to your refund request via email, so please expect the credit to arrive soon. Everything has been ironed out, and we thank you for your patience.




