agentnateur.comReviews of agentnateur.com

I gave this company an honest chance despite issues, however, I am done. I have cancelled every subscription and recently decided after this last experience, I am not doing business with them anymore. This experience happened a year ago when I first started buying products from them, and after it happened again, just recently, I decided that, enough is enough. I wanted to buy honest clean products without chemicals, and believed that this company might end up being a constant staple, however, when you charge my credit card for a purchase you dont have in stock, and it was supposed to ship 8/31/26, It is considered stealing in my book. Just like you cant walk into a store, take what you like and leave. Its stealing. Nor did I get a notice that it was out of stock. That is bad business practices and doing this one time was enough, however you did it twice, so shame on me for trusting that, and no there will not be a third time. Your representative Vini made excuses, and so, I am not cutting this business any slack now. Established customer…gone. Why, because what you did is unethical. Remember that the next time you charge someones credit card and you dont provide the products. Will not be back.

this product smells like bad perfume or that cleaner in Mexican restaurants. I can't stand it. the customer service is also bad. I emailed to see about exchange or refund and they just said "We are disappointed that you are not enjoying these products but unfortunately we do not accept returns or offer refunds! If you have any other questions please come back to us!" That's it. Nothing that helps me start an exchange. this product smells horrible and the smell doesn't realyy go away all day.

I had a recurring order that was billed on July 13th, we are now July 22nd and it has yet to be shipped out. I have reached out to customer service on 2 occasions and they still havent responded. I have cancelled all my subscriptions and will not be repurchasing from them. Really terrible customers service.

Do not get their Holi Mane collagen powder! Tasted and smells horrible and they won’t give you a refund. Also they only show their positive reviews on the website, not an honest trustworthy brand. Do not throw that much money down the drain!

Missing items in the order, the only item they did send it torn and the product is leaking- not safe to consume for obvious reasons. They take forever to respond - no phone number and couldn’t care less. They are completely ignoring the fact that they didn’t send me the order I paid for and the one item they did send it damaged and unsafe to consume. This company’s an absolute disgrace! Stay far away!

Do not even think of spending your money on this brand. Total waste !

I placed an order more than 30 days ago and I still have not received it. I tried canceling it pre-shipment since they took 8 days to actually ship the package, but my request was denied. Tracking has been dead for two weeks. Customer service at Agent Nateur offers no resolution. Basically just said, “sorry, nothing we can do”. The only solution they provided was - Wait until you receive it, whenever that may be (if ever), and then you can send it back to us. That could also take another 30+ days. It pains me to write this review because I like to support small businesses, but the level of disconnect in customer service is deplorable and seriously out of touch. Not okay to hold someone’s funds for products you don’t deliver.