www.aerovac.comReviews of aerovac.com

I ordered this product and canceled immediately after I read the reviews. I was confirmed that it was canceled by their customer support. I get an email 2 weeks later that it was on its way, i contacted them again, they said oh sorry, it went out even though I was assured it was canceled. I receive it, do not open, and then instructed that I had to return it and pay for the cost of the return even though I canceled it immediately after buying. I return an unopened package a month ago and still do not have a refund. I reach out again and they are claiming they will refund when received and checked... this could be in 2030 at this rate. DO NOT BUY, HORRIBLE CUSTOMER SERVICE AND WHO KNOWS HOW IT WORKS... by the other bad reviews, thinking it doesn't. i have given them 3 months to make this right and still do not have money back.

Customer service was terrible. I ordered on 12/6 as a Christmas present for my husband. Their website and my checkout shipping window both said guaranteed Christmas delivery. On 12/15 I reached out to customer service to follow up on my order. They reached back out a few days later and then said they would ship this before Christmas. They offered a small discount code. I emailed back asking them to guarantee Christmas delivery and if they could compensate expedited shipping. I didn’t receive a response. I reached out again 12/27 after still no tracking asking them to confirm it was shipping and if it wasn’t to cancel my order. They never responded. I finally received my order on Jan 8th, one month after placing my order. The vac is cool, but the battery dies really fast and the suction isn’t as powerful as claimed. Very disappointed in this product and service.

Received the product but performance is horrible. Power button is in an awkward location and I keep turning it off by accident while using. Now it shuts off automatically after 10 seconds of use and flashes and "E3" error message. Emailed the company multiple times to advise, and still no reply. DO NOT purchase this product!

Ordered in early November as a Christmas present. The site stated 7-14 day shipping. I sent multiple emails with canned responses. Requested they cancel my order and they said the product had already been shipped. The gave me a false tracking number and I requested to cancel again. Finally after two months the product was shipped. Terrible communication, lack of transparency, and a complete inability to support the customer. There are a lot of similar products on the market…pick a different one!

Do NOT BUY. I orders in the middle of December 2024 and to date have not received any update on shipping, despite 10 emails to their customer support. This is disgusting and how have they not been shut down. Terrible

They state orders are shipped within 7 days. After 25 days, item still wasn’t shipped. Didn’t receive the order until after Christmas, so obviously not ideal. I emailed customer support four (4!) times, and they repeatedly would NOT give me return information (no way to start this process online, you have to request to return through their customer service first). They offered me 10% off my next order, then they offered me 15% off. I’m like, “no guys, got it 28 days after I ordered it, and after Christmas!” Finally got their address to send it back. And they are not covering return shipping. Terrible timing, execution, and customer service.

As with other reviews, shipping took forever. I followed up after a month and got a lengthy apology with a $50 off coupon for my next order (as if I’d be interested at this point lmao). I finally did get it. Used it for literally 15 seconds on window sills, then got a error and it shut off. Emailed support and they said to clean the filter. I did even though it shouldn’t be dirty by now. Followed up asking for a refund, haven’t heard back for days.

I agree with everyone else! DO NOT ORDER!! I placed my order on Nov 21 for 4 of these to give as Christmas gifts to my adult sons&daughter, I’ve emailed many times asking for a refund when they didn’t arrive for Christmas only for them to tell me it’s already been shipped. It’s now Jan 13 and I still have NOT received them, I’m starting to feel I’ve been scammed out of over $400! I could’ve driven to pick them up myself faster than they’re being shipped. Better yet, I could’ve walked there and back. I wish I’d read these reviews before I ordered, I’m surprised they haven’t been shut down for fraud!