Advocate Health CareReviews of advocatehealth.com

The Doctors are Advocate are great. The billing and customer facing systems are terrible. I have had fraudlent, made up bills sent to collections. Example #1 is a $492 bill that is about double the patients responsibility on the insurance explanation of benefits. I've made multiple calls and sent multiple letters to resolve. Waste of time. Advocate has well known problems processing claims for medicare advantage hmo plans. Management is aware of these issues. They do not get fixed. They just send bills to collections. This is fraud (surprise/ambush billing). I've also been sent notices for bills that I have already paid. This is incompetence. ARRRGH. Too bad.

There is no set date for my experience..it's on going always... If you are a patient that has knowledge and proactive about your care and well being..DO NOT GO.. they will try and force medications on you against proven medication you have been on for years..they do not listen to your concerns and goals for recovery. They do not understand nor care for individual patient needs..and they always seem to draw endless viles of blood for a few tests...I thought I had a Dr. That came recommended by a aquaintance..thats seemed to be well liked and popular and was a internist like my other dr. I had prior.. I got him ..internist ..because my world doesnt allow me to spend weeks on Drs. appointments with endless vsrios specialist for every inch of my body... There are alot of inches... that is the only reason I have stuck it out and refrained from loosing it on on him normally I NEVER..loose it..you know it's bad if you reach a point that you want to loose it on a Dr. Or anyone. The sheer incompetence is mind boiling..I mean I have been patient with them for over two years now..I am being forced to take known medication that can cause irreversible damage to handle my chronic pain asperins and aleives a few times a day. Instead of the one medication I was prescribed for years that worked..or..I take a medication they will gladly fill 90..that has over 45 pretty bad side affects and one of them I get after 1 week.. ...I am assuming his many year of experience would have been only with those who are elderly and beleive Dr's know you and your life best and what's good for you.. So if you care about surviving a medical issue and u are proactive and know and understand medications and the probabilities of suffering those major side affect they are trying to push on you.. If you are adament on just being on a couple meds at most that you can get off at will onece your condition has been resolved with very minimal issues if any..and there are meds that do that This is NOT...the place... The staff NEVER follow up on your care..its as if each time you are going there for the first time so you are repeating yourself every time... stay away from silvercross doctors..3 so far..once you go there they are nice and they look at you...but they don't see you.. So it's a systemic and practice issue. Not a good place. I want to live not forced to loose my life and quality of live that I barely can try to scrape together. I want to make it out of this. Not have my situation end me.. one is a pain management told me he will not help me litterally the words our his mouth. nor prescribe what I have been on for years prior for helping in managing and living a quality of life. I sadly lost my original internal medicine doctor he had to retire..just before covid..so it's been a uphill battle..I just get what I can off the internet.. went to those doctors to avoid that going on tbe internet to fend for my well being..boy have my eyes opened..even wider..