AdvantageReviews of advantage.com

Very deceptive tactic process at the counter. They twist words around so they can charge you insurance without consent. They say, "would you like to add insurance or stick with basic?" So most people using a credit card that provides car rental insurance would decline the insurance offered by the car rental company. So I said, no thanks, just the basic rental. At the end of the rental, they charged me the "basic insurance" and insisted that I agreed to it. DECEPTIVE!

It's a horrible experience!!! We rented the car in Las Vegas and drove to Arizona and Utah to visit national parks. Not to mention that it's old model and DIESEL only (more expensive for gas and inconvenient), the heater in the car is not working! We were driving in snow condition without heater. I had to wear down jacket, hat, mask and gloves in the car to keep myself warm. It was 20 degree outside and probably the same in the car. Couldn't feel my legs after one hour driving. Worst car rental experience I've ever had!

Predatory business practices. The agent lied to me saying I needed to purchase insurance which I did not need. Do not book with this company. You will pay way more than originally quoted.

I ordered a seven-seater minivan for out-of-town guests. I was very specific when I booked the minivan. Upon arrival to collect the minivan, I was given a car exactly OPPOSITE OF WHAT I HAD ORDERED, and told my guests could climb over the seats to sit in the smaller seats in the trunk area. Not at all what I had ordered. Ruined everything. Totally do not recommend this company!

Rented a car in Vegas.I received an email stating it would cost $273.50. When I got home I got an email saying they charged me $481.11. The agent charged me for road side assistance, which I didn't ask for. They also charged me for insurance, which I told them I didn't want at the time I picked up my car in Vegas.When I called customer service, they wouldn't let me talk to a supervisor. I email corporate, they don't get back to you either.Iv'e read other reviews,this seems to be the norm with this company. I would never use Advantage again and will let as many people as I can know this.

Beware of this company. The price you book at is not the price you end up paying. We pre booked our rental @ £265.13 but ended up paying more than double. We elected to pay for a full tank of petrol so expected an extra amount there however the agent at Orlando airport advised us that no toll booths accept cash so propelled us into taking their prepaid package, which we did but this was a LIE as ALL tolls have a cash line, the amount per day of $9.99 is exorbitant as most tolls were around the $1.75. There were also a myriad of extra charges that he failed to tell us about or show us(such as concession fee,RSP, CFC etc) by cleverly folding the paperwork & not showing the computer screen to us., we only found out about the final amount when our credit card bill came through. This is an absolute disgusting way to cheat customers especially as on the brochure it states " the car you reserved at the price you were quoted " yeah right! DON'T BOOK WITH ADVANTAGE!

I paid $240.02 for a car hire (incl. collision damage waiver)(Houston Airport) for 2 days, the same service would have cost me $152.60 with a better company like Hertz. The car interior was clean but had an extreme smell of tobacco, I had to drive with the windows down for the first 15 minutes of every drive. The car exterior was not washed, it was dirty and the front full of bugs. When I told the attendant that the car was dirty and smelly, he said "what do you want me to do about it" as if he didn't work there!!! A BIG MISTAKE, next time I'll hire from one of the larger international companies!

Just got back from Las Vegas. We waited almost an hour for rental car which was a Chevy Malibu which had a unhinged front fender on passenger side. It was the only car they had. So we left with it. The next day we were driving to the strip and the tire pressure light lit for tire on front passenger side which we stopped to fill up. Warning light went off. After dinner and our show, light went back on, same tire. To make a long story short, this happened 4 times during our rental time. We called customer service on Thursday and were told to bring the car back to the airport to be switched out or put the emergency spare on. We choose to do neither because our plans for the next day did not involve driving this car. We filled it on our way to the airport on Saturday morning. The fellow who checked us in for Advantage suggest we speak with the manager inside. When a young woman came out to speak with us, I could tell by her eyes that she had already dismissed us. We didn’t want money back, just wanted her to know that the car has a problem with the tire and probably also needs a front end alignment because it shimmied all the time also. Her response to us was “With all the construction going on you probably picked up something in the tire. And because you didn’t pay for insurance there is nothing I can do.” We are done with Advantage.