AdvantageReviews of advantage.com

We never even got to pick up the car. In fairness, our flight got in late (12:30am) and the Advantage location in Raleigh Durham says it closes at midnight. However, there was no phone number listed for the direct location. We ended up getting the direct number from Wisecars, the booking agency, but that number was always busy. We called at 12:30am and it didn’t even ring. Wisecars also emailed them, no response. Every single other rental car company was still running shuttles, and I believe they all have the policy of monitoring flights in case there are delays and staying open until all guests with reservations have picked up their cars. Advantage, if your policy is to close even when your customers’ flight is delayed, you need to communicate that very clearly, possibly with a warning for anyone who schedules a pickup at 10pm or later. And you have to be reachable. Provide the phone number for the desk! And when someone calls it, pick up!

Terrible. I could tell the whole story but it’s long. Just don’t do it!! Do not use them!

Rented a car through Priceline with Advantage. I get to Tampa with my son and go to get the car and the lady at the counter was sooooo Rude! Then she tries to add on every additional fee. She (Mandy) of the Tampa terminal, says i cant turn the car in that I designated because it does not match my flight itinerary???? she said I have to change my flight to stay another day... I was like you are crazy. Then we got into it and she says, get this "I didn't put the bombs on the plane"???I was like are you kidding me? why would you say a stupid thing like that. anyway i canceled the reservation and got my $ back from Priceline. I WILL NEVER USE ADVANTAGE AGAIN!!!!! HORRIBLE SERVICE AND DECEITFUL BUSINESS PRACTICES!

What a rip off.! I added a driver when I picked up the car. It was a fairly bog standard saloon , not in great condition and ended up costing me $600!!!! for a weeks rental. I recently rented a car in Portugal and it only cost me about $100!!!!

I have always rented cars through Hotwire and never had a problem regardless of the state/airport/location. I never had to pay an extra penny. 7 days x $14.64/day was $102.45. The Taxes and fees was $96.38 for a total of $198.83. When I got into the PHX at about 10PM, I had to pay additional fees almost as much as I paid for the rental. Hotwire says taxes and fees were paid, so why the additional charge? This is my first and last time to rent from advantage.

Danforth and Victoria Park location. They gave me a compact civic when I had rented a KIA intermediate with no apologies or decent customer service. The car was completely frozen, and had the hubcaps missing. I returned for the correct vehicle (which had no windshield washer fluid in it) and they tried to change my contact without telling me to a limited km, when I paid for unlimited, which they changed when I told them to, but I did not notice that they had snuck in the insurance that I told them I did not want until I was returning the car. Just returned the car and checked to see that they charged me an extra $80.00 for no reason. Now trying to deal with customer service again.

Very bad service, it seemed like a serious company, but I was wrong, the worst experience, for me after an hour Late they charged me twice the price but when I rented the car I asked the one who attended me and told me that it could take me up to three hours that they only charged me 10 dollars per hour but in the end they charged me double, and when I complained they told me that if I don't think there are other places to rent cars I perished very aggressively on their part and I really hope not use them again those cars for the bad service

I agree w/most other reviewers here - BAD EXPERIENCE! The people at the counter in Las Vegas are so rude and have a "I could care less" attitude. I asked to speak to a mgr. about problems w/the car, and he made me wait over 1/2 hour before he came to counter with no one there checking out a car. I wandered thru the parking lot only to find him chatting w/another counter rep in the parking lot screwing off. He treated me with total disdain and complete disrespect. The car had issues like the tire light coming on as well as other problems. I won't rent from them again. Their customer service reps on the 1-800 line are just as bad. They talk down to you like you're a piece of garbage there to serve them and disrespectful to customers who drop a lot of money. Find somewhere else to rent from and save yourself the nightmare.