AdvantageReviews of advantage.com

I rented a vehicle from Advantage (the parent company of EZ Rent-a-Car) for the week of February 15 to the 23rd to be picked up at MCO. I was arriving at 12:30 AM on the 15th so I made sure to call ahead to make sure I'd be able to get the vehicle at that time. They assured me they were open 24 hours and someone would be manning the counter. When I arrived there was no one at the counter; just a sign instructing to call them. I did and they informed me that no cars were available and I should get a taxi that they would reimburse me my cab fair for when I returned the following day. I was headed to Melbourne and was not returning to the airport until the 23rd (which is why I rented a car). I tried to get to compensate me for a car through another agency but they refused so I took a taxi to my destination as they instructed - it cost $186. Later in the morning I called to verify they would reimburse me for a cab ride back to Orlando, but everyone I reached said I needed to actually go there and speak with the manager and that they could not cancel and refund my reservation - they also indicated no vehicles were available that day either. I tried to reach the Advantage desk directly through MCO's switchboard but got no response. I needed to continue with my trip and couldn't waste any more time with them so I rented from elsewhere in Melbourne. When I returned on the 23rd for my flight home I attempted in vain to try and get reimbursement for my cab fair, but they indicated that since I rented from another company the offer no longer stood (apparently forgetting that I was forced to rent elsewhere since they had not car for me). I cannot emphasize enough that their seemingly good deals are cheap for a reason. I'd say that their service is horrible, but that would imply they actually provided any. I tried to rate with zero stars, but evidently that's not a viable entry.

I will never rent from Advantage rent a car again. I got in my rental and I was driving off of the Lot and I saw that the tire pressure light was on. I told the person working the booth this and he ensured me it would reset once I drove it a few miles. My hotel was over an hour away from the airport in Maui. When I got to my hotel the tire was completely flat with no spare tires to change it with. I called advantage and asked if they could bring me a different car or at least come out and repair the tire. They asked me to drive it back to the airport to switch it out. I explained that the airport was over an hour away and I couldn’t get there safely because the tire wasn’t holding air. They then told me that if I wanted to pay for a tow truck I could. This was obviously infuriating to think they that thought I should absorb the cost even though I pointed out the issue while on their lot. This issue was theirs and they should correct it for paying customers. I told them that suggestion would not work. They then told me that was I was asking for would need to be approved by a manager and he would call me back. A few hours went by and no callback. I called again. They let me know they had left voicemails and sent emails to the manager but couldn’t get a hold of him. No one ever called... days went by. I kept calling back to check in but no one could seem to track down the manager. Eventually the trip ended. I ended up paying for Ubers my entire trip. When it came time to take my car back to the airport I informed my lawyer that I would be driving an unsafe vehicle back to the airport from my hotel (over an hour drive) and asked my lawyer to make sure that if anything happened to my family to be sure and press charges against advantage for knowingly putting me in harms way and causing catastrophe. I had to fill the tire up with air multiple times on my way back to the airport, again an additional cost and time. When I got to the airport the only thing advantage offered me was to refund me $75 for my prepaid fuel. That was it. I have spent hours on the phone with them and have finally given up. They should have refunded my entire rental since I was not able to use the vehicle my entire trip and instead incurred the cost of ubers and air for tires. The back doors on the vehicle were also broken they didn’t automatically lock on the vehicle. Very glad I didn’t leave any golf clubs in the vehicle... they could have easily been stolen. Every time I call advantage there just isn’t any more that they can do. They offer no service, no one at the company seems to have any authority to make a decision. They rent unsafe vehicles. They offer no service and will never call you back. I am disgusted with this company. Companies like this should go out of business which honestly after looking at their negative reviews I am sure they eventually will. If I could give any advice rent from Hertz, Enterprise, Sixt but do not rent from Advantage ... the company where no one cares and you will end up paying twice as much due to the need for ubers.

Rented a car for a short trip I was taking with my girlfriend. Arrived at the rental car facility to a moderate line. No big deal I thought, until I realized that advantage only had 1-2 employees working at a time. After an hour wait of not moving one of the employees came to tell us that they were overbooked and that they were only able to do one customer at a time because of lack of cars. I try and call there office to cancel my order while in line, was told that I could “write an email detailing what’s going on” to a manager but there’s no promise for a refund if I leave. End up getting to talk to someone, about 2 hours in, tells me all she has available is a midsized suv and that would be an increase on the pricing of what I ordered. Left no alternatives. I was finally able to cancel my order at this time and Uber around town.

I'd leave zero stars if I could. We reserved ahead of time through Wisecars. We got to their SLC location and were told that they only had cars available for prepaid and government contracts, so they didn't have a car for us. No apology, no "how can we make this right." Took the shuttle back to the main car rental place by the airport (terrified for our lives, as the shuttle driver was driving in the traffic and snow while talking on his cell phone!) As we were asking around the other companies, they told us that Advantage does this regularly, and that they hadn't even sent out the shuttle for people THE PREVIOUS DAY because they didn't have cars for them. That means they knew about their lack of cars, but did nothing to communicate it to us ahead of time. Due to the last minute nature of us wanting another car from another company, prices were crazy and stock was limited, so we opted to have our friend pick us up and just be at the mercy of friends and family for transportation during our stay. After reading the other reviews, I'm glad we didn't rent from them. STAY AWAY from this company. They couldn't care less about the customer.

Terrible experience with this company. First of all, the car smelled STRONGLY of cigarette smoke. Next, the man at the check out gate when I drove away made me very uncomfortable and also failed to check the vehicle for damage. Once I left I called to let them know this happened and I had found a small scratch on the back. The call center rep was not helpful at all. I did end up talking to a supervisor and getting that resolved. The man at the counter inside was very friendly but as I was checking out he said “don’t fill up the gas before you bring it back.” I tried asking what he meant and he just said “our rates are cheaper for refill.” I ended up using less than a quarter of a tank since I basically just drove from the airport into the city and back. When returned the car, I realized I had been charged $50 for the fuel refill flat rate. The guy just added this onto my bill without ever explaining the charges or telling me what he meant when I explicitly asked. When I called about this, the rep was again very unhelpful and kept telling me that if I signed the paper it was valid. I suppose I should have been more careful in reviewing my paperwork before signing but since I had prepaid for the rental, I didn’t think much of it. HORRIBLE customer service overall and will definitely never rent with Advantage again. In the end I was charged nearly double of what I originally paid for the rental in extra fees.

Booked through hotwire.com, was told the fee was $220, ended up paying an extra $150 in "tax". Fraudulent company, stay away.

I had to wait over 2.5 hours at the Tampa airport for my car. NOT worth the cost savings.

Advantage Rental Car in Los Angeles/LAX, agent Tiffani, required me to purchase insurance, even though I'm privately insured and told her that I would assume the risk. She told me that it was required to rent the car. I paid for insurance. She lied. It was not required. I could not get it refunded. Never again will I rent from this company with dishonest practices. Spread the word. They're terrible.