AdvantageReviews of advantage.com

Avoid them if you can, pay a little bit extra and go with other rental providers. I used them for a week’s car rental in washington DC, I regret not searching their reviews online prior to making the reservation. The trouble started as soon as we arrived at the airport. Followed the sign for car rental pickups and there were no sign post for Advantage pickup. So we ended up calling them asking for directions (had to pay for using phone abroad). Finally when we got there, we waited for a bit to be served. Overheard the conversation of the rental people at the desk serving the customer in the queue ahead of me, he was really trying hard to sell the excess insurance. Anyways when I was served I was told the car I reserved is small and I should go for an upgrade. Initially booked nissan but was provided yonda, it was perfect size for us three. If you know what you booked then stick to your decision. Then he asked if I need collision damange waiver and excess insurance said no, cause I have a separate worldwide excess cover with a UK insurer. Asked me to sign in his electronic signing machine that only displays the space for your signature. I wanted to read the contral he said he will email it to me. But I never got it! Then tried to sell their toll pass thing which would cost you $15 everyday regardless of how many times you use it or do not use it. Declined as I rented car in US before and used the cash tolls and paid bills online later after the trip. And also since we had no intension of making long road trip while we were there we were not convinced paying the $90 extra fees. I think Hertz charge you $5 for somehing similar with a maximum of $25/$30 per rental. We were not told anything else at the counter and the tolling system or pay by plate was not explained to us. They gave us a paper of the car that had the condition noted in their minor scratches and fair wear and tear and asked us to go an inspect the car ourselves in the dark. Which we did signed and off we go. Apart from the car’s suspion being really bad it was ok, and since we didnt use every single day we didnt care too much about the suspension either. But we did feel every bumps on the road. We returned the car in the same condition as we picked it up and checked if I need to sign off anything. They said its all done an email will be sent to my address. So checked my email when I got back home from holiday found two emails from them in my mailbox one was for a survey they other one was the invoice. It had an incorrect postal address so emailed them asking to correct it and to forward any toll charges to the right address. After a month I see a $66 bill on my credit card so i sent them an email requesting breakdown of the toll charges. They completely ignored my email. Then I sent another follow up email, with no avail. Then I rang them up (again paying extra for international calls) finally got hold of someone at their end and he told me you have two toll charges and $50 in administration fees and at that point I was feeling livid. Because first of all no one explained about the administration fee by the desk and I never received my rental agreement via email till that date. I sent them another email that I need to see a copy of my rental agreement and the toll charges details or I will dispute the credit card payment. So finally they sent me those files. Long and behold just underneath the two optional extras initial I found five other terms and conditions wording in the contract. Two of them was particularly bothering road side service plan and tolls. I asked them about the road side breakdown assistance and whether it was included and they gave me a number for it, this is something I always check just to be on the safe side. But never explained that i am liable to pay it, even though i didn’t need it but I should be made aware of it. Next the tolls, I was aware I declined to pay for E-Z toll but wasn’t told or explained this clause that bothers me “any manned or unmanned toll that you violate during the rental period will result in a $25 administrative fee per toll violation. To me, violate means willfully deciding not to pay — to blow through a tollbooth.” But I didn’t willfully commit any toll violations I used toll roads that didn’t have any booths, not realizing that doing so without a payment device would incur a penalty. There was no opportunity to pay! Also I didn’t authorise them to take the payment from my credit card without my acknowledgment. All in all its not worth it to me to drag this any further regarding the fees and I don’t care about the charges but the whole experience of handling this rental was quite shocking to me and a learning curve. The were the worst car rental company I used to date and I have used many. So if you decide to rent with them ask then to print the contract out for you and read it before you sign it on the day. And yeah they will ignore your emails if you are nice and kind and polite. I will never use them again.

Bad company. Poor quality service. I've paid for sunpass and it doesn’t work. Avoid it if you're clever.

When I picked up my car it was dirty and the screen wash was empty. I declined the "Sunpass" toll charge, but on my last day of a four week holiday in Orlando I passed a toll booth and went in to pay but was advised my Sunpass was "activated and had paid, when I arrive at the Airport I spoke to the agent who said not to worry, on arrival home I had a charge of $43.51 for using it once. You cannot see the "Sunpass" sender as it is behind the sun-visor. If you can us another rental company please do. I will never use them again.

Avoid this company unless you are willing to accept poor service, overbooking their cars where you may not get any car that you paid for in advance, long lines/cues, poor customer service, customer service not knowledgeable about their products, etc

We dealt with an individual named marc(manager of the Austin office). They put our friend with cystic fibrosis life at risk by renting us a vehicle that had no external power for an 8 hour trip. I highly recommend not doing business with advantage. We put together events for terminally sick kids and they rented us a vehicle that had no internal power and achieved 7 miles per Gallon when they told us it was 18 mpg. When trying to deal with the situation marc said that he didn't want to deal with giving us a proportionate refund simply because " he didn't want to".

Do not rent from Advantage. My husband suffered a medical emergency while we were on vacation in Hawaii (Oahu) and I was told they wouldn't charge me for the extra driver. They charged me! and then when the accident occurred I called their claims office 10 times in the first two days. They never called back! I then proceeded to try and call another 4 times. I still as of today have never received a call after even calling customer service who by the way gave me the direct number to claims that was based in Orlando, Florida. Hello! They are having a hurricane. Very poor service!

Left four voicemails in the span of a month at phone numbers given to my by CarRentals.com or Advantage representatives. Never received a single call back. Called the facility out of Boston repeatedly, and at differing hours of the day, but the lines "were busy" each and every time. It is almost as if they could care less; hardly ever treated with such blatant lack of care or concern for customer service. Should have used a real car rental company such as Hertz or Enterprise. Those companies at least have legitimate customer service representatives and avenues for recourse. When someone is travelling from across the country, uncertainty with the rental car is absolutely the last issue needed.

I am a person who does a lot of due diligence whenever I do anything. Accordingly I made inquiries of the rental company BEFORE I booked the car. Specifically I asked if they accepted debit cards & what was the amount that would be held on the car; as is the usual practice in the industry. I was informed, on 2 different calls w/one of their agents (one of which was a conference call with my traveling companion) that an amount between $150-$200 would be held in addition to the actual cost of the car. As you know there are many people who are traveling EXTREMELY tight & exact budgets. We are among those people. We made sure that the card that we were using had the amount for the card + an extra $200 for the hold. When we went to pick up the car we were then informed that $150-$200 was the hold placed on credit cards. For debit cards they hold $350! (Sidebar: we had a previous, similar bad experience w/Advantage Rental Cars & vowed never to use them again. So we were horrified when we found out that EZ Rental Cars was actually Advantage!) We asked for a manager who apologized but said there was nothing that he could do. He told us that that was "building policy," meaning that all the rental agencies had the same policy. He suggested that we use Uber. We explained that we were there for a convention and had to get back and forth from the hotel to the arena on a daily basis, so that was not feasible. He told us that the only other company there that accepted rentals was Payless. But, again, they would say the same thing. We had to be at an orientation meeting by 1:00 on Thursday. We landed @11:54. So, as you can well imagine, this whole ordeal was making us very frustrated & very late. We took a chance and went to Payless who promptly gave us a car @the same rate & without any other complications. We told them what happened & they told us that they were constantly remedying renters' issues that had initially booked with Advantage. So I will rate my car rental experience with Payless Rental Cars as A+, stellar, fantastic, awesome, will use them from now on & recommend them to any & everyone. As for Advantage/EZ you should NEVER use them. They give bad/incorrect information when asked & then do nothing on the day to assist the renter in remedying the situation.