AdvantageReviews of advantage.com

There is a reason (more precisely, during my recent experience at LAX I found several) why Advantage often prices car rentals lower than its competitors: -- Rental counter staff make up new rules and restrictions to sell additional insurance to unsuspecting renters. I am generally well prepared to deal with these shenanigans (I maintain permanent car rental insurance), but at my rental in late July, Jose at Advantage LAX simply declared that the full insurance package in my Europcar rental voucher (Advantage is Europcar's US partner) had been 'invalidated' due to my use of a New York State driver's license. The voucher stated no such condition, but I was forced to purchase new insurance at a cost of more than $100 -- otherwise I would have been stranded in the industrial area near LAX in the middle of the night. -- Rental car stock is poorly managed and old. I had booked (and prepaid for) a full-size SUV, but the rental agent tried to persuade me to accept a small SUV or van instead, claiming that no full-size SUV was available. When I insisted on being given the proper car type, a Hyundai Santa Fe was found, but it was extremely old (with more than 40,000 miles on the odometer), dirty, and significantly damaged. -- The first impression is telling: While mainstream car rental companies operate professional-looking and clean shuttle buses, those used by Advantage at LAX are old, dirty and smelly, with poorly functioning air conditioning. Conclusion and advice: It is worth paying extra to secure a rental with a proper provider.

Rented a car at Denver airport. There was not 1 advantage to renting a car from Advantage. Please, just don’t!

Car was fine. Pick up from JFK fine. But the EZpass charge is a total scam. The guy at the counter assured me that there is no way I can drive on a toll road without paying their EZpass fee (turns out a lot of tolls have cash booths, but I guess some don't). Can't use your own EZpass, no way around it. Either pay up, or get a fine. Or of course avoid the toll roads. Most tolls are only a few dollars but but Advantage charges $23.99 PER DAY to include all tolls. But wait, once you get the bill they add Concession Fee (?) State Tax and something called NY Car Rental Tax (surely that's made up) so really you pay $32.35 PER DAY!! Just to drive on toll roads that cost a few dollars. Many days we didn't even drive on toll roads. Total stitch up. Total scam. Beware. Or just say no and avoid toll roads.

Orlando Airport Advantage, July 2018 While returning our rental van, an Advantage worker backed another rental car into the van as we were unloading it. It pushed the van into my bosses knees and nearly knocked him over. The worker checking us in acted as if it were no big deal and just looked at us when we asked him if he saw what happened. The driver sped away and the girl at the return desk could have cared less! After several emails to customer service, it was very apparent that they didn't care either. We were also overcharged for a service which we declined at the beginning but they tacked it on anyway. DO NOT RENT A CAR FROM ADVANTAGE!

I was flying into Denver on June 6, 2018 and I needed a rental car for the duration of my trip; I was flying out on June 9, 2018. I booked through a third party do to the low rate provided and I paid for said vehicle prior to my arrival in Denver. The shuttle service took me from the airport to pick up my prepaid vehicle. While picking up the vehicle I purchased the insurance in the amount of $25.99/day. This amount was to be billed to my credit card on file when I returned the vehicle. About 4 hours after picking up my rental, while driving down the highway, a rock hit the windshield resulting in a large crack. I called the company and asked what I should do. I was told to return the vehicle for a replacement which I did. I returned the replacement vehicle on June 9, 2018 at approximately 2pm. I asked for a receipt and was told that it would be emailed to me. On June 13, 2018 I received the receipt via email as I was told would happen. This receipt claimed the vehicle was returned June 13, 2018 at 9:04 am! I immediately called customer service and explained the incorrect return date. I was asked to email a copy of my flight itinerary, which I immediately did, to prove that I actually did fly out of Denver on June 9, 2018. The customer service agent I was working with said he would get this matter taken care of and contact me within a day or 2. Well, about a week or so goes by and no response as I was promised despite 2 subsequent emails to the same agent that went unanswered. I then look at my credit card statement and see there are 3 additional charges from Advantage...$423.18, $82.36, and $68 for a grand total of $573.54. Mind you, this was for a 4 day rental in which I already paid $147.84 up front. So according to this incompetent company I was expected to pay a total of $721.38 for a 4 day rental of a Hyundai Elantra! Who in there right mind would pay that? I acknowledge that I owed 4 days of insurance that I purchased at the rate of $25.99/day and I had no problem paying that amount, plus any ridiculous fees they tag on to it as well. I have since disputed these unfounded and incorrect charges with my credit card company and here we are over a month later and it is still not resolved. This half rate company refuses to acknowledge their screw up and expects me to pay. PLEASE, PLEASE, PLEASE avoid Advantage Car Rental! The little bit less you may pay up front compared to other car rental companies could potentially cost you exponentially more in the long run!

I returned the car on time. The reported that the car was returned two days late and charged more than $200 extra. Their customer service sent me a single email and stopped replying. They will figure out how to get your deposit.

Made a reservation for a car by Holidaycars.com in February and prepaid it then. When we picked up the car at Advantage car in Orlando airport, we was told, that they didn't got payed. They reserved the excact amount. When we returned the car we spoke to an employe at the airport. We prooved to her that the car already was paied. She was Very helpful and seemed to understand our frustration. She made copies of every proove we got and made sure, that they would made a refund. She Also spoke with her manager. We were promised a mail from the manager in few days and Also the refund. Nerver heard from Them. The money has now been withdrawn from my creditcard. So paied for the car twice. Thank you so much. Urelaibly company, employees Who Lie to your Face. Cool business.

Do not use this company, especially at Denver Airport, i did not realise Sharks could get so far inland. After a long flight from London, we were duped into paying an extra $400 for an unnecessary upgrade. We booked a Toyota RAV4 for a month to go skiing, the very well trained extortionist informed us that their RAV4’s are only 2 wheel drive, surely that should be a RAV2 I asked, he then said he would not hire us our booked and paid (£650) for car and said we would need an AWD and if we did not like it we could go away as he had other customers waiting. Anyway after a great trip to Colorado and Utah I have contacted my credit card company who are looking into this sharp practice. I don’t understand why companies carry out such practices, as we’ll never use them again, don’t use HolidayAutos.com either, as their “customer services” condone what Advantage are up to.