AdvantageReviews of advantage.com

Collected my car from George Bush International in Houston. Provided with a battered car with terrible mileage, a destroyed front bumper and the engine warning light on one week in. The headlights didn't even work properly. When challenged upon collection the response was those are the keys you've been given, thats the car you've got. Would NEVER use again. To top it off, we didn't even receive the full deposit back as they had taken a chunk out for *Taxes* that had never previously been mentioned.

DO NOT RENT FROM ADVANTAGE OR EZ CAR RENTAL AT RSW AIRPORT- FORT MYERS Dec. 30, 2018, 2:44 p.m. We had the most terrible experience the ADVANTAGE CAR RENTAL at Fort Myers airport. First off, Advantage while it was a bit cheaper than the on site companies ( Hertz, Thrifty etc), it was off site, we took a shuttle about 4 miles away to the rental counter. When we arrived, there was ONE person working and about 12 people in front of me in the line. It took us almost 45 minutes to get our car. When I began the rental process, the clerk asked me if I wanted their OWN insurance and I clearly told her NO, that I had my own insurance through my credit card. She then quickly told me to initial an electronic document in 5 places accepting the terms and not explaining them. When I returned my car, they charged me an additional $152 dollars for additional collision damage and told me that I initialed this on the agreement, clearly an underhanded and unscrupulous way to get more money from the rental. I called and sent emails to the head office and they refused to do anything for me. Further, I twice had to fill up the tires during my 5 day rental, due to two separate low tire pressure warnings, which I then called the head office to inform them and I was told credit for my troubles would be handled upon return. Not only did they NOT credit me anything for my hassle, ( I was told that tire pressure warnings were common for cars) but I was charged this additional insurance, which I mentioned earlier. The very RUDE person at the desk, Jamie, said I needed to call back the manager ERNESTO and would not help me. I tried three times to call the direct location but they would not connect me directly. If I could give this no stars I would but that is not an option. FORT MYERS AIRPORT- EZ /ADVANTAGE CAR RENTAL COMPANY WHO CLEARLY OFFERS LOWER RATES AND THEN MAKES UP FOR IT BY RENTING INFERIOR CARS WITH ISSUES AND ALSO DUPES THE CUSTOMERS INTO ADDITIONAL INSURANCE MONIES WHEN I CLEARLY TOLD THEM I WAS NOT INTERESTED. THE FACT THAT THEY RUSHED ME THROUGH SIGNING THE AGREEMENT WAS UNDERHANDED. I HAVE CONTACTED THE BBB AND CONSUMER PROTECTION AGENCY ABOUT THIS . DO NOT RENT FROM THIS COMPANY.

We went to pick up our car at MCCarran airport Las Vegas Sept 14th 2018. I had booked the car through Easy Car Rental online not Advantage. At the desk the Advantage representative refused to release the car until we paid Rental Liability Protection. I pointed out that I had paid third party liability with Easy Car Rental. The representative still refused to release the car. Having no choice as we were stuck out at airport I ended up paying 309.26usd for the Rental Liability Protection which is an option I did not need. I brought up my case with Easy Car Rental, after many emails and weeks, Advantage did refund 50% of the amount paid. They have flat refused to refund the full amount. Should Advantage be allowed to treat customers this way? Can anyone suggest how this practice can be stopped as I see from other reviews the company only rate one star. This would be zero if possible.

ALL UK Holiday Makers visiting Florida Please avoid using Advantage Rental it will cost you more money in the end. Terrible customer service,they keep you waiting for hours to pick up your car it's part of the ploy so that you don't have time or inclination to read the pages of terms & conditions you are presented with. The car is dirty. The car does not come with a full tank of fuel They will rip you off with toll charges Avoid at all cost

The worst rent a car company I have seen in my life. I booked a minivan 2 months ahead of my travel from Dallas to Atlanta to pickup from Atlanta International Airport. On arrival there was no sign of a minivan. The same was true for several other passengers, and this was during October, not even peak tourism season. We were there to attend a wedding, as were another set of people, and so was a family with a little girl in a wheelchair, and a few others. We waited 3 hours, and then cancelled and took a minivan with another company. Not sure how long the others waited. They would not work with anyone, we asked if they could give 2 cars instead of a minivan, and they said it was against their policy. I travel often, and Advantage is definitely the worst I have seen by miles. Will never book with them again, and I doubt anyone there will either. Have been telling anyone I know to never use Advantage. If I could give zero stars I would.

I have never been treated so poorly as a paying consumer in my life. I was one step away from calling the police. This was my glimpse of hell on earth. First, I didn't know it was an offsite location or I would have never booked it. I didn't book on their site - which they rudely said to me "it's right there on our site". Second, I'm not sure if they are using computers and modern equipment or if that's just mock equipment to make it look 21st century? Plan to wait a long time or forever for each person to get through the checkout process. The guy traveler who I came on the shuttle bus with (who was also unaware of Advantage being offsite) was at the counter for 15 minutes - that was with a reservation. I heard the agent snapping at him before I got up there. We were the only 2 customers so I would hate to be there if there was a line. There were 3 employees in the check-in center but only 1 was checking people in. Third, when I finally got up to the counter I booked a compact and was given a Yukon. No one told me a thing until I got to the car. It was just me and I was driving a distance so that is a no go. Fourth, I went back in and asked why she didn't tell me she was giving a large SUV. She said that was all they had.....ummmm you could inform the customer of that. The "supposed manager" said if I wanted something else it would be a 2 hour wait. I told her I had a reservation and it was already an hour past that time. She said if I didn't pay ahead it didn't secure the car. She was incredibly rude. She informed me I could take a car that hadn't been serviced or cleaned. Well, I'm not waiting two hours for a car - so I got the crapper they gave me. The other "supposed manager" came out of her office and those two big ladies bullied me....this is the point where I wanted to call the cops. I then called the 1-800 Advantage number and stayed on the line with a very nice guy in customer service. They were both in front of the counter yelling and talking nasty slang (?). They threatened to kick me out and not give me a car. I let a customer coming in know that things were not going to be good. The 2nd manager threatened to call the cops. I stayed on the phone for at least 10 minutes with customer service - sort of like you would stay on the phone with 911 in an emergency. I went out and got my compact car and was concerned that the 2 "supposed managers" were going to sabotage my car or damage it on return. I started calling around to check other car rental agencies but was stuck offsite at night and it wasn't a good scenario. The employees outside and I took detailed pics of the car to make sure I wouldn't get unknowingly charged for damages by the 2 "supposed managers". The people outside couldn't have been nicer, along the with the security person I checked out with, and the shuttle bus driver. So, I feel like there are just a few bad apples in the bunch. Not sure how they would have responsibility as managers? If you like the show "Cops" this might be a good experience for you. If you like incompetence, being bullied, being talked down to, long waits, off airport cars, old equipment, and people mocking and laughing at you and wasting time....then this is your place!

I rented with them at Miami and they tried to threaten me by selling anything additional. I made by reservation for drop off in FTL at no additional charge and the desk agent cheated me and at the end they charged an additional 41 USD. Totally unreliable. Don't rent with them

Car dirty upon pick up, no other car available. Strong smoke smell and what looked like blood spots on a seat. Customer service extremely poor and subsequent charge on card for a toll of which they cannot supply details. $13 toll charge $50 admin. We paid for all tolls. Back to Dollar, Hertz etc, lesson learnt!