AdvantageReviews of advantage.com

Flying in from Uk We pre booked what we believed to be s Europcar car via Autoeurope website. But the rental Voucher said Advantage. The Advantage desk staff said all rental cars in Florida now have toll passes built in and our own toll pass device wouldn’t work as their built in Toll device would override this. She even showed a plastic replica of the Toll device to reinforce the need to pay extra to take this inbuilt device. We declined and set our own satnav to avoid all toll roads .But other customers could feel pressured & duped by this underhand practice. They desk staff are lying to customers as private Toll pass devices do still work. We were also told our receipt would be emailed to us but as yet have received nothing. We have never used this company and will never use them again. It left a bad taste being blatantly lied to. Tourists beware.

i rented a Kia Optima on 3/21/19 and returned the car on 3/25/19 in Las Vegas NV. The counter pushed the gas price of 2.75 a gallon and that it was cheaper than the local gas price. I was told I would only be charged for the gas i used. Sounds good, right??? Wrong!!!! I returned the car with the gas just below 3/4 of a tank and I just received my bill of $58.43. WOW! I called Advantage customer service and the told me they automatically charge for a full tank of gas - 32.5 gallons!!!! What a rip off!! SO CUSTOMERS BEWARE. DON'T FALL FOR THE CHEAP GAS FILL UP!!!!

WARNING - BAD TIRES ON THEIR CARS - NEVER RENT FROM THIS RIP OFF PLACE. They rented me a car with BAD TIRES which started to go low as soon as I drove away, and I filled it with air and drove to another city. When it kept going low, I called to tell them and they told me to change the tire, even though I was near a tire repair place. I explained I needed to have it repaired and wanted reimbursed. I got a person who barely spoke english and seemed mentally incompetent. Two days later after repairing the tire it went flat again. I called them AGAIN and they said a manager would decide if I would be reimbursed. I was told by the tire repair place I had to replace the tire, not because of the recent repair I had done, but because of an OLD plug in a bad place on the tire that could not be repaired. I spent $230. dollars and was told by Advantage to bring in the OLD damaged tire and they would decide to reimburse me or not. I RECEIVED HORRIBLE CUSTOMER SERVICE when I brought the car back to the airport. Now they REFUSE TO REIMBURSE ME for the new tire, when it was not my fault they rented me a car with terrible tires. Also they say there are no notes on their system that I called, even though I called twice to discuss this before having tire fixed, and got mental handicapped people who could barely speak english and were incredible stupid. It is not my fault their employees do not do their job. HORRIBLE CUSTOMER SERVICE AND RIP OFF PLACE. DONT RENT FROM THEM.

If I could give -1 star I would. After waiting over an hour in the queue at Boston Airport we were told that the car we had booked would not hold all our luggage. We argued till we were blue in the face but at the end had no other choice than to upgrade, at a cost of around $180. When I complained to Car Trawler, who I had booked through, I was informed that "I chose to upgrade". DO NOT use these people!

My worst car rental experience in many, many years. Car was high mileage and flashed a computer warning, during the entire rental period, to return to the dealer. Picked up car at night after just it was brought inside after a rainstorm. Because the car was still wet I missed a very small windshield crack on initial inspection that my wife noticed the next morning. Being honest, I pointed out the flaw to the agent upon returning the car. NOW I'M BEING PENALIZED FOR MY HONESTY AND CHARGED FOR A DAMAGED WINDSHIELD!! I will NEVER rent from Advantage again.

Good price BUT ....when I got to the counter at the car rental center at the Phoenix airport they said they had no cars available! The same applied to the 3 people in front of me and the 15 behind....and their advice .... go to the other dealers and find the best deal or take an Uber and come back tomorrow...I got a car with Dollar at a much higher last minute price but thank goodness for Expedia who I had originally booked the car through and they stepped up and helped put with the difference. Kudos to Expedia. When they contacted Advantage on my behalf, the response they got was “we guarantee the price but not the car”....really? No wonder they can offer a cheap price if they don’t honor their agreement ... Bottom line - Stay away from dis-Advantage rent a car but do use Expedia for your bookings

We had a car on hire from orlando airport through advantage, at 10pm at night after being up traveling for 18hrs we were told by the desk clerk that we must take the $20.00 per day toll pass from them as the toll no longer take cash,i phoned my parents from the desk as they arrived there 3 days before us and they too were told the same thing by the same people at advantage,funny as they never took up the offer and every toll they came across DID TAKE CASH , so we were out right lied too our faces,even the virgin reps were warning People there,Now we come to the car,it was in such bad condition on the outside the women booking it out didnt even do a check form for us to sign,(alarm bells should of rung) but like i said we were so shattered and with a young one in tow we just wanted to go to bed.2 days before coming home it was raining and we went to stop at a set of traffic signals when the car left the road,on inspection of the front tires they were bald,Now i have been in contact with advantage car hire through my holiday company and there reply was Its your fault for not checking the road worthiness of the vehicle before leaving our pick up point. Then proceed to tell me they are billing me for over 160.00 for non payment of tolls,i have asked for proof of the non payment and as of yet still not provided any official documentation. PLEASE IF YOU VALUE YOUR FAMILYS SAFETY USE ANOTHER COMPANY as this one seems to have no interest,I have all the emails and replies and photos of the car should anyone have any doubt in what im saying.

I don't normally write reviews but people need to know about Advantage Rental car. I know the usual tricks and scams hire car companies try such as, extra insurance, fuel policies, damage to cars etc. So when I arrived at the desk I knew I did not need anything else. I was offered the EZtoll pass for the 3.5 weeks I would have the car. I declined this and it was noted in the rental agreement. For two days during the rental we decided to use a toll road. I stopped at the toll plazas to pay the attendant cash. Then one of the attendants said you don't need to pay the Eztoll pass in your car is active. I explained its not suppose to be active and I want to pay cash. So they asked me "so you want to pay twice?" Yes I did and paid cash and got receipts from every attendant. I changed the Eztoll pass to the on position to see if it made any difference but whether it was on or off it was still transmitting to the toll plaza that it was active. I paid all the tolls with cash. One problem arose when I came off the toll roll and the toll plaza on the exit ramp did not have an attendant. I still stopped and placed my money in the coin hopper. But for this toll I was unable to get a receipt as the Eztoll pass had activated the toll booth and paid automatically. On returning the car I explained the situation to the manager and he said it happens all the time and they were changing the toll passes to try and stop the transmitting when they are suppose to be off. He took copies of the receipts an said it will be fine. A week after I arrived home there was a charge of $60 on my credit card. I emailed Advantage to ask why. The response was "tolls and 2 x $25 penalties for not paying tolls". I explained the above situation and that I had paid. The lady at Advantage Customer service (term used very loosely) said I hadn't paid. I asked for evidence and they sent me a statement from HTA LLC which is toll pass company. It had 5 apparently unpaid tolls, however I had the receipts for 4 of them and the 5th one was the exit ramp which didn't give a receipt (but I had a photo on my phone showing "Toll Paid, Thank You"). I explained again to Advanatge the situation but omitted the fact I had receipts to match the apparent unpaid tolls to give them the opportunity to demonstrate due diligence and show there honesty. They insisted I had still violated the tolls. So on the next correspondence I sent a copy of the 4 receipts. No apology for the accusations made against me but she did refund the $50 but wanted to keep a small amount for the toll I did not have a receipt for (even though I had a photograph). If I hadn't kept the receipts I would have been scammed out of the whole $60. Firstly the Eztoll pass should have been disabled. If Advantage can not disable it and it automatically pays for a toll which means the receipt button on the toll booth doesn't work why should the customer have to pay a penalty? Secondly HTA LLC and Advantage charged 2 x $25 for toll violations, which is impossible on two counts, firstly the Eztoll pass was active by Advantage's incompetence to disable it and secondly I paid the tolls with cash and got receipts. So there was no toll violations, in fact all the tolls were paid TWICE. But they will try and scam you for toll violations ($25 per day), YOU MUST KEEP THE RECIEPTS to expose this scam. They do not care in the slightest about you or customer service. Even in the face of hard evidence that you are right and they are not only in the wrong, but clearly tried to scam you they will still insist you are wrong and they are right.