Advantage provides discount rates specifically designed for vacation and leisure travel. Advantage has great cars, convenient locations, great prices, plus self-rental kiosks, providing quick access to your rental vehicle.
Advantage (advantage.com) has 189 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Darla D.
reserved car online then picked it up in Las Vegas they told us we were getting a Jeep when we went to pick up the car we got a Jeep Renegade crappy little jeep we bought the fuel there and when we returned it we had only used 1/4 of the tank they refused to refund us any money. I would Recommend not using them and Using Alamo they are 100% better
Deb E.
Was deceived by the agent, was told there was bad weather in Jackson hole and that we needed to upgrade to a 4 wheel drive, it was sunny and in the 60s the whole week. I was also told that there were several tolls that we would go thru and that purchasing the toll pkg would be to my benefit, we DID NOT go thru one toll. The agent knew where we were headed, he asked, so he totally deceived me knowing that I was 100% unfamiliar with the area. Very unprofessional. I will not rent from here again
cpielaw
On 5/16/19 went to the Advantage Chicago OHare location to pick up RESERVED minivan to move my daughter home from college. Was informed all minivans and larger vehicles had been given out. Was offered a compact car instead. I asked what could be done; was told "They could do nothing" and other rental companies might have a same-day rental minivan. I asked what would happen if I was there with 5 children off a flight for vacation. Told same answer because "They had no minivans; nothing they could do". Staff was not rude just matter of fact. Apparently this is Advantage's normal business practice. Never will I reserve a car from them again- BEWARE.
Joel W.
very terrible customer service. Customer service told us adding a second driver was free and then charged $14 per day on my card after.
Carolyn B.
Every aspect was an issue..I had to walk across the airport to an elevator and then across to the other side of the airport where they kept the full size cars. When I got there he gave me paper work and told me to come back if there was an issue..the car was all smashed up on the passenger side and I told him I didn't want a car that had been in an accident. He gave me another car and it was diesel do had to go back again and then the 3rd car was ok. Returning the car was once again an extremely long walk to the opposite side of the airport. It's not fun when you have luggage and after traveling you have to deal with stuff like this. Won't use Advantage again! oh and i had to go through a toll off the exit bc it was not manned by anyone so i called Florida Turnpike immediately and they told me i could send in the $1.25 so i did right away! she said call your rental car company and let them know. I did and it took me 3 days to get through, when i pressed 2 like it said it hung up. I finally got through to the toll department and she said there is nothing she can do, I will probably get a fine by Advantage...good and i'm probably dam sure I won't pay it! I'll fight it with my CC company!
Moctar D.
Never rent car from them Worse car rental experience ever they’ll charge me almost 200 extra dollars saying I returned the car half empty and charge 40 dollars for some bs fees.
James H.
We booked a car through EasyRentCars.com at a very good price, we were impressed with the price and ease of making the reservation. We were so impressed we recommended them to our family who also booked through them. Our nightmare began when we got to Advantage Rental Car in Maui, HI. When we got to the counter after waiting approximately 1 hour, we were informed our reservation was Easy Rent Car reservation was cancelled but we had an reservation with Advantage for 3 times as much! I was told by the counter person and supplied with paperwork notating that Easy Rent Car contacted me verbally to inform me that the reservation was cancelled and no money was charge to my credit card. I was informed they had the same problem earlier that week and a manager accepted the original price the customer was charged through Easy Rent Cars. I was assured there was no manager on duty at the time and that I would be contacted within 2 days by a manager that could resolve the price difference. I was given all of the paperwork informing me who would be calling as well as the names of the Easy Rent Cars contact and the Advantage Location Manager. After traveling 8 hours to get there and waiting an hour to get helped the counterperson assured us the difference would be taken care of by a manager in the next few days, we decided to take the car. We NEVER received a call from any of the managers even after I had called and left a voice mail asking the Location Manager to please call me. After receiving no reply for the week we were there, we were very frustrated. When we returned home I discovered my credit card was charged by EasyRentCars.com and Advantage Rental Cars. I warned my family about their reservation and they discovered they would have ran into the same problem so they cancelled their resevation and made one through a reputable rental company. After filling out several negative surveys from Advantage, we never received any contact from them about our experience!
F P.
Avoid if possible. Arrived at Phoenix airport for a 2 p.m. pickup. Did not get the car until 4 p.m Car upholstery was fabric (not a problem there) but back seat had a hole in it. When I received my credit card statement, I found an additional $137 charge on it. It took me 45 minutes to get to the bottom of it. Apparently I had signed for collision damage waiver. I had made it CLEAR to the young man that I did not want any additional insurance. I never buy additional car insurance at the counter. He must have still added this and in my hurry to sign everything an finally get out of Phoenix airport I must have initialed it. When I called to complain a very capable customer service agent by the name of Alfredo agreed to give me 50% off the service I had verbally rejected at the counter. Better than nothing, but I no longer trust the company. I will try to avoid renting from this company in the future.
