AdvantageReviews of advantage.com

Disgusting service hired a full size was given a mid size as they had nothing else explained that this did not meet our requirements. Got shrug of the shoulders and a what do you want is to do we have nothing else attitude. Had to put some luggage on back seat and squash pushchair into boot which broke it. When calling customer service next day to try and swap for what we ordered no answer after calling 25 times. Left 2 voicemail and 2 emails with no reply. When put in a complaint was offered a 15% voucher off next time we hire with them.

If I could give Advantage Auto 0 stars I would. I rented a vehicle as part of a package deal through Cheep Tickets. It happen to be the weekend that hurricane Dorien was supposed to hit and people were in a panic. The counter agent told me that I should take the pre-purchase fuel option because all of the gas stations in the area were sold out. I later found out this was a lie as the station right on the property where I was staying had gas. Anyway, despite telling the agent I was only planning to travel a short distance she said not to worry that their price to refill was only $2.30 per gallon so I accepted. I was charged $49 for a full tank of gas even though I returned it 3/4 full. Also, I was given a vehicle that required diesel gasoline. Who does that? I was not notified of this until I got in the car and certainly, regular fuel would have been cheaper than Diesel Their customer service Supervisor Gwen R was rude and short. Do not purchase any gas from this company unless you are planning on driving it until it is on Empty. They probably write off the charge since they put on my contract that the vehicle was returned empty even though I had only driven 90 miles.

WORST experience, absolutely arrogant and demeaning staff at the counter. Will never use them again. DO NOT USE THIS COMPANY!! What a sad way to start a journey. I should have checked Trustpilot before booking!

I have also done the same review for europcar who i booked through who are there usa company Scammers When you take money from someones account without permission or explenation or a email thats a scam that stealing. Booked through this comoany to the be told it will be a company called advantage that would be dealing with the rental in the usa. The person at the desk was very unprofessional and just tried selling us every option instead of giving us any advice or being helpfull we had to do our own car report was not told or showed what we needed to know regarding how to use the toll box. We have now months later had money taken out of our account more then the rental itself this is bad practice and these companies get away with it . I normally try and use enterprise car rental as never had a problem with them but was not available to us definetly will not be using this company again. Apparently reading up this has happened to numerous people Beware

I had very bad experience at Denver airport. I had made reservation thru Hotwire. At the advantage car rental office at Denver airport the clerk at the counter asked if I want toll road transponder activate and I said yes. The clerk added collision coverage and roadside assistance. I signed on the electronic pad and they said they will email the contract. I was charged for all 3 to my credit card. Be very careful with advantage car rental. They will deceive you. When I called the customer service they said they can not do anything because I had signed the contract. I have rented cars from different companies before , I have never had this experience . Be very cautious when you sign anything at advantage car rental. Do not do it in hurry. They have your credit card on file and you don't know what all they are adding to your contract. I would never recommend advantage car rental to anyone ever.

They were not clear in their charges when they upgraded us at the counter and we ended up paying double our original online price.

Advantage offers lower rates than several other rental car companies, but after my most recent experience, I'm not sure it's worth it. First, The elapsed time from waiting for their shuttle bus to getting our rental car was over an hour. Second, their options for handling tolls are very expensive. Option one: activate their EZ Pass at $25 per day for the duration of the trip. Yes it covers unlimited tolls, but for an 11 day rental, the cost would have been $275...and we were only going to be on toll roads twice for a short distance each time. Option Two: Pay $25 admin fee + cost of the toll for each toll incurred. While better than paying $275, $50 in admin fees for $7.90 in tolls is usury and ridiculous. Furthermore, the day after incurring the tolls, I attempted to pay the toll agencies directly using their "pay by plate" system, only to learn that Advantage has a block on their plates so the consumer can't pay their own tolls.

I rented from the MCO Orlando Airport. My car would not start the next day. My car died on me 3 times in 4 days. I called customer service and they just told me to take it back which would have taken me 4 hours of my vacation. I had to buy jumper cables in case I was stranded somewhere in the FL heat with my 85 year old grandfather. My hotel staff jumped my car on several occasions. Advantage does not maintain their vehicles and did little to help with the situation. I had the battery tested at Advanced Auto parts and they confirmed the battery was bad. They told me I would have to pay $52 per service request to have someone come out and jump my car even though it was their fault. When I returned the car they only gave me half my money back and did not take any blame for not maintaining their vehicle. I would NOT RENT FROM ADVANTAGE. They do not care and they do not maintain their cars.