Advanced Molecular LabsReviews of advancedmolecularlabs.com

Never received package and customer support will not reach back out to me.

Frequent customer for years and almost always no issues. However, this experience has unfortunately left a very bad taste (figuratively) for me. Initial shipment was marked "delivered" (as per email I received from your team on August 17, 2021 for order #75284). However, it was not actually delivered and sent back to your team. I then communicated this to customer service and received extremely dry and service-lacking responses asking if my address was correct to which I had already verified (you can go back in your emails and find this back-and-forth communication). I was then told the shipment would be re-shipped without explaining why it was not properly delivered in the first place. 1) Extremely frustrated that my email communication was not addressed properly (as has been the case in the past, which is why I've been a loyal customer), and my question as to why the shipment was rejected in the first place has yet to be answered; 2) the extra wait time for the re-shipment is both frustrating and inconvenient as I am now officially out of my last stock of the item requested so I'll have to make due with whatever for now; 3) there is no excuse for a lack of "proper" communication via emails, maybe the team is having a bad day but for multiple back-to-back emails making me feel like I'm talking to a robot especially as a long-time loyal customer? That's not acceptable. I will re-send an updated review once I see the resolution from this current order and how the team handles it.

I tried dopa rush pre workout. It really had no effect in my opinion. I also think it is overpriced based on it only being 20 servings, which I don’t think I’ll get when I finish the container.

I have 7 capsules left from an order I just received last week. There is no way there were 30 capsules in this order.

Want to give 5 stars because I love your products but I can’t get a response from customer service. The taste and texture of the pre workout I received is terrible. I love the xtreme pre watermelon flavor. I’ve had it probably 5-6 times but for some reason this new shipment tastes and smells completely different than what I am used to with your products.

Back customer service. Don’t give a tracking number. Kept saying my email or password was wrong.

I wrote to you and no one answered me back about putting me automatically on a recurring delivery. I was charged for something I didn’t order. Horrible customer service

I've never received my package!! It was supposed to be here a week ago Monday and nothing has shown up. I have informed delivery with USPS and an account with UPS and they don't have any info on this package so just give me a refund and we'll call it square. I don't have time for this crap!!