WAYNE W.
I'm glad to see that there are others…
I'm glad to see that there are others who have had issues with this company. I have had issues with them, as well, that are almost surreal. I ordered 3 bottles of Advanced Bionutritionals on May 21, 2024 for a total of $115.40 (including taxes and fees} on their website. As I was about to complete the order, a screen popped up offering an additional 6 bottles for $171.09 (again including taxes and fees}, I may be older, (hence my search for memory solutions), but the offer gave the impression that the total package of 9 bottles would be $171.09. I placed the order. About an hour later, I checked my bank's website to see if the transaction had been completed, only to discover that I had been charged for 2 transactions- one for $115.40 and one for $171.09, totaling $286.49 withdrawn from my bank account. Fearing a scam, I called Advanced Bionutritionals customer service and spoke to a young lady. Under the company's return policy, I would have 30 days to return the product for a full refund. I asked if she could just cancel the order, and she explained that it had already gone out. She instructed me to wait until my "orders" arrived, write "Return To Sender" on the outside and return it by postal service. Instead, I went ahead and paid $10.80 for shipping to the address on the label just to make sure I would have a tracking number for the shipment. A few days later, after hearing nothing from Advanced Bionutritionals, I contacted them for an update. I had the displeasure of speaking with Mike, who asked where I returned to order. I explained it was sent to Advanced Bionutritionals in Wind Gap, PA, exactly how it was printed on the shipping label. Mike said they do not have a facility in Wind Gap, PA and he would have Lou contact me for additional help. It's been over a week and I've never heard from Lou. In the meantime, I have contacted and spoken to the Postmaster for Wind Gap, PA and he did confirm that the package was delivered and received at that location. Where it is now is unfortunately is anybody's guess. I have also received a generic survey from the president of the company, but never replied to my terse report. It appears that Advanced Bionutritionals may have a quality product but is represented by poorly trained customer service representatives who plainly lie to customers like your typical scammer-type website "organization" that you read about often do. I am at a loss as to what to do next except to caution others to avoid Advanced Bionutritionals. Wayne Walker
Response from Advanced BionutritionalsJun 28, 2024
Dear Wayne, Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We sincerely apologize for any inconvenience we may have caused. Our team has reviewed your order and noticed that you accepted our post-checkout upsell offer, which contributed to the additional charge and bottles being added to your order. This is standard and offered to our customers at checkout to take advantage of additional bottles at a discounted rate. We understand how this may have been confusing or unexpected, and we apologize for any frustration this may have caused. Our team also received your NPS feedback regarding this matter and contacted you on June 13th to inform you of the resolution. A full refund was issued for both orders on June 13th, in the amounts of $171.09 and $115.40. This credit should be available and visible to you on your original method of payment. To offer our customers faster shipping, we recently expanded our warehouse locations to include a facility in Wind Gap, PA. Additionally, we have hired more customer service agents to support our recent growth. Leadership has addressed this training opportunity and provided coaching and feedback to the new hire and proper team to ensure this does not happen again. For future reference, if a package is being handled as a refusal, you may return it to the address of the warehouse on the box. If the package is opened, please return it to our standard returns address: Advanced Bionutritionals P.O. Box 8051 Norcross, GA 30091-8051 Thank you for your understanding and patience. If you have any further questions or concerns, please do not hesitate to reach out. Best Regards, Advanced Bionutritionals