Advanced BionutritionalsReviews of advancedbionutritionals.com

Response from Advanced BionutritionalsMar 8, 2021

Dear Linda, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. Our team values your feedback. Although Perfect Amino generally receives positive reviews, we are sorry to hear that this product did not meet your expectations. At Advanced Bionutritionals, we value each of our customers and stand behind our 90 day money back guarantee policy. Based on your purchase date, you are within the 90 day return window. Our team will be happy to accept your return for any unused product. Please send the remaining bottles to the following address: Advanced Bionutritionals P.O. BOX 8051 Norcross, GA 30091 We hope you find this solution satisfactory. If you have any additional questions or concerns, please do not hesitate to contact us directly at 1.800. 613.5721. Our team members are available to assist you Monday- Friday between the hours of 8:00am EST- 8:45pm EST. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsFeb 26, 2021

Dear David, We are sorry to hear that your your experience with Advanced Bionutritionals was less than satisfactory. We sincerely apologize for any inconvenience we may have caused. Our team has attempted to request more information from you regarding this matter. We would love to help! Please reply with your order details or contact us at 1.800. 613.5721 for further assistance. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsMar 8, 2021

Dear Patricia, We are sorry to hear that your experience with Advanced Bionutritionals was less than satisfactory. We sincerely apologize for any inconvenience we may have caused as it relates to our auto ship program and product, Advanced Memory Formula. It is certainly never our intent to make our online ordering experience difficult for any of our customers. We do our very best to inform all customers of the detail of our auto ship program prior to completing the checkout process. We would love to help make this right and process a refund for the automated order received. Our team has attempted to request more information from you regarding this matter. Please reply with your order details or contact us at 1.800. 613.5721 for further assistance. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsFeb 26, 2021

Dear Marisa, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. Our team has reviewed your purchases and confirmed that the additional charges occurred as a result of upsell acceptances during checkout. When customers shop with us online we offer additional quantity discounts during the checkout process. Our records indicate that you accepted those offers which is why we shipped and charged for the additional bottles. We sincerely apologize for any inconvenience or confusion this may have caused. Our team will be happy to assist you and offer a refund for the additional bottles you purchased in error as a one time accommodation. Please return the products to: P.O. Box 8051 Norcross, GA 30093 Once received we will process the return and issue the refund back to your original method payment. We hope you find this solution satisfactory. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsFeb 26, 2021

Dear Mavis, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We sincerely apologize for any inconvenience we may have caused. This duplicate charge was related to a processing error that impacted our customers during the end of October. We worked diligently to notify all impacted customers and reverse all duplicate charges to those affected from this error in a timely manner. Our records indicate that this issue was resolved by one of our customer service agents on November 5th. Our company reversed the duplicate charge and the funds were dispersed back to your original method of payment. You may reference your order number for documentation and confirmation of the reversal. Again, we sincerely apologize for any inconvenience and frustration this may have caused. We hope that you find this solution satisfactory and allow us to serve you again in the future. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsFeb 26, 2021

Dear Maria, Thank you for sharing the details of your experience with Advanced Bionutritionals and our Perfect Amino Tablets. Our team greatly appreciates your feedback. Although Perfect Amino generally receives positive reviews, we are sorry to hear that our product did not meet your expectations. At Advanced Bionutritionals, we value each of our customers and stand behind our 90 day money back guarantee policy. As a one time accommodation, our team will be happy to accept your return for the remaining 3 month supply. Please send the remaining bottles to the following address: Advanced Bionutritionals P.O. BOX 8051 Norcross, GA 30091 Your account has been documented and once received your refund will be processed. Again, we truly apologize for any inconvenience this may have caused. We would also encourage you to browse our website www.advancedbionutritionals.com to view alternative products that may best fit your needs. Our team is always happy to help! Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsFeb 26, 2021

Dear Andy, We are sorry to hear that your experience with Advanced Bionutritionals was less than satisfactory. We sincerely apologize for any inconvenience we may have caused as it relates to our shipping process and custom fees associated with our order. It is certainly never our intent to make our online ordering experience difficult for our international or domestic customers. Our team has attempted to request more information from you regarding this matter. We would love to help! Please reply with your order details or contact us at 1.800. 613.5721 for further assistance. Best Regards, Advanced Bionutritionals