Advanced BionutritionalsReviews of advancedbionutritionals.com

Response from Advanced BionutritionalsAug 9, 2021

Dear Modest, Thank you for sharing the details of your experience with Advanced Bionutritionals. We are sorry to hear that your shopping experience was less than satisfactory. International delivery to your country typically takes 30-45 days for delivery. During the time of your order, we experienced extreme delays due to Covid-19 courier issues and custom related matters. This may have impacted the delivery of your orders. We sincerely apologize for any inconvenience this may have caused. Our team has reviewed your purchases and confirmed that both orders were refunded back to the original method of payment as of November 20, 2020. The amounts were $159.90 and $199.50. The totals should be visible to you on your November statement. We hope that you find this solution satisfactory. Our team has worked diligently to improve shipping times to your country and we are now back to our normal delivery window. If you have any additional questions or concerns please visit our website and click contact us! A representative will be happy to assist you. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Hi Sarjit, Thank you for contacting Advanced Bionutritionals and sharing the details of your most recent experience. We are sorry to hear that you were dissatisfied with our return policy. Our team has reviewed your purchase history and determined that the Advanced Memory Formula was purchased in September of 2020. Advanced Bionutritionals does offer a 90 day money back guarantee for any customer interested in returning our products. Unfortunately, the bottle returned in March was outside of the 90 day return window which is why your refund was denied. We sincerely apologize for any inconvenience or confusion this may have caused. We hope you find this information regarding your return helpful and consider us again in the future. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Monica, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We value you as a customer and sincerely apologize for any inconvenience and frustration we may have caused. Our team has reviewed your previous purchase history and noticed that your order was shipped internationally. International orders take approximately 30-45 business days from the date of order. Unfortunately, there are also delivery delays into certain countries due to COVID-19. The order arrived to you but was rejected and returned to our facility. It also takes the same period of time for the package to be returned. Once received, we processed a refund in full in the amount of $122.80 back to your original method of payment on May 19, 2021. We also responded to your email inquiry regarding the status of your refund on June 19, 2021. We hope this additional detail is helpful. We pride ourselves on providing exceptional service and we value you and all of our customers. Our team hopes you will find this resolution satisfactory and will consider us again in the future. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 9, 2021

Dear Nigel, Thank you for sharing the details of your experience with Advanced Bionutritionals. We sincerely apologize for any inconvenience and frustration we may have caused as it relates to your previous order. International delivery typically takes 30-45 business days for delivery. The package was shipped and left our facility on 3/12/21. Since your email address is listed on your account, you would have received communication there regarding your order status. For the inconvenience, our team has issued a refund to your original method of payment for the order you did not receive. The refund in the amount of $54.90 has been processed and will post to your original method of payment within 3-5 business days. We did uncover an issue with our local phone number, which may have been the number used during the time of contact. That matter has since been resolved. Alternative numbers along with a valid email address is also available on our website, www.advancedbionutritionals.com. If you are interested in placing an order a team is available 24/7 to assist you. For all support related questions or concerns, a team member is available Monday-Friday, 8am-9pm EST. Again, we truly apologize for any inconvenience we may have caused and hope you find this solution satisfactory. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 9, 2021

Dear Michael, Thank you for sharing the details of your experience with Advanced Bionutritionals. We are sorry to hear that you did not achieve the desired results after trying our Perfect Amino Tablets. Customers typically notice improvements within 30-60 days when taken as directed. Advanced Bionutritionals does offer a 90 day money back guarantee return policy and extended the return window by 14 days to accommodate shipment challenges related to the pandemic. At the time of your inquiry you were well over that time frame which is why your request was denied. As a one time accommodation, we will issue a refund for the bottle of Perfect Amino in the amount of $49.90. Please expect the refund to post to your original method of payment within the next 3-5 business days. We hope you find this solution satisfactory. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsApr 13, 2021

Dear Alan, Thank you for sharing the details of your experience with Advanced Bionutritionals. We are sorry that our Perfect Amino tablets did not meet your expectations. At Advanced Bionutritionals, we value each of our customers and stand behind our 90 day money back guarantee policy. If the purchase, is eligible for a refund we will be happy to honor it. Unfortunately, our team has not been successful in locating an order for you for this particular product. If possible, please provide additional detail or order number. Once we have located the transaction and reviewed your account we will be happy to process the refund for you. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsMar 8, 2021

Dear Manny, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We are sorry to hear that your experience was less than satisfactory. Our team sincerely apologizes for any inconvenience or frustration we may have caused as it relates to your recent order experience. At this time, we have requested more information in order to locate the transaction and resolve this matter for you. Please reply with your order number or contact us at 1.800.613.5721 for further assistance. We would love the opportunity to make this right. Our team is looking forward to hearing from you soon. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsMar 8, 2021

Dear Marlon, We are sorry to hear that your experience with Advanced Bionutritionals was less than satisfactory. Our team sincerely apologizes for any inconvenience we may have caused as it relates to our auto ship program. We are attempting to gather more information from you to best resolve this matter. Please reply with your order details or contact us at 1.800. 613.5721 for further assistance. We are here to help and will be happy to resolve this issue for you once more detail is available. Best Regards, Advanced Bionutritionals