Advanced BionutritionalsReviews of advancedbionutritionals.com

Response from Advanced BionutritionalsAug 5, 2021

Dear Louis, Thank you for contacting Advanced Bionutritionals and sharing the details of your recent experience. We sincerely apologize for any inconvenience or confusion the checkout process may have caused. Our team has reviewed your previous purchases and confirmed that you enrolled in our auto shipment program during your online checkout process. We have confirmed your request to cancel your auto-ship plan has been processed as of April and we will not ship any future orders. For orders that shipped prior to the cancellation, we do offer a 90 day money back guarantee. For the inconvenience, we will be happy to extend this timeframe as well as refund your return shipping. Please return the products to: Advanced Bionutritionals P.O. Box 8051 Norcross, GA 30091-8051 Once received, we will process your refund immediately. Our company contact information is available on our website. All contact numbers are valid working numbers. Please visit our website at www.advancedbionutritionals.com and click contact us at the bottom of the home page to obtain that information if you ever need additional assistance. There are teams readily available to assist you 24/7 and customer support is also available Monday thru Friday 8am-9pm. Again, we sincerely apologize for any inconvenience we may have caused and hope you find this resolution satisfactory. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Marc, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. Our team has reviewed your previous purchase and confirmed that the additional order occurred as a result of an upsell acceptance during checkout. When customers shop with us online we offer additional quantity discounts during the checkout process. Our records indicate that you accepted the upsell offer for the additional bottles of Perfect Amino during the post check out process. Our team has confirmed the additional bottles were successfully canceled per your request on May 21st, the same day you ordered. This was not an auto ship issue. We have also reviewed your account and can confirm you were never enrolled in an auto ship plan for any of the products purchased. We sincerely apologize for any inconvenience or confusion this may have caused. Our team will be happy to assist you and offer a refund for your initial purchase if you are not pleased with the results. We offer a 90 day money back guarantee on all of our products. If you are interested in returning the order you did receive to: P.O. Box 8051 Norcross, GA 30093 Once received we will process the return and issue the refund back to your original method payment. We hope you find this solution satisfactory. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Stephen, We are sorry to hear that your experience was less than satisfactory. Our team sincerely apologizes for any inconvenience or frustration we may have caused as it relates to your recent order experience. At this time, we have requested more information in order to locate the transaction and resolve this matter for you. Please reply with your order number or contact us at 1.800.613.5721 for further assistance. We would love the opportunity to make this right. Our team is looking forward to hearing from you soon. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsJun 2, 2021

Dear Customer, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We are sorry to hear that your order has not been received. Our team would like to assist in locating your order. Please provide your order details number on this post or contact us directly at 1.800.613.5721. Our agents are available Monday-Friday 8:00AM-8:45PM EST to assist you. We truly apologize for any inconvenience this delay may have caused and will be happy to resolve as soon as possible once more detail is provided. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsJun 2, 2021

Dear Stephen, Thank you for sharing the details of your experience with Advanced Bionutritionals. We are sorry to hear that the product purchased did not meet your expectations. At Advanced Bionutritionals, we value each of our customers and stand behind our 90 day money back guarantee policy. Our team will be happy to accept your return for any unused product if purchased within that time-frame. Please send any remaining bottles to the following address: Advanced Bionutritionals P.O. BOX 8051 Norcross, GA 30091 If your return is eligible for a refund, it will be processed once received. Again, we truly apologize for any inconvenience this may have caused and hope you consider us in the future. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsJun 2, 2021

Dear Sidika, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We strive to provide exceptional service to all of our customers and we are sorry to hear that your experience was less than satisfactory. We sincerely apologize for any inconvenience this may have caused. Due to Covid-19 and its impact on shipping, our company typically ask our customers to allow 30 days for domestic returns to be processed. This window of time also includes the time in transit. Unfortunately, we have continued to experience delays in receiving the incoming returns which also impacts our processing time. Again, we truly apologize for this delay and any inconvenience this processing time may have caused. At this time, we have confirmed that your refunds in the amounts of $159.90 and $199.50 were processed on May 26, 2021. You should see the credits reflecting on the original method of payment used. We hope that you find this resolution satisfactory. Our leadership team will also begin an investigation regarding your phone calls and emails. Our customer service department is available Monday-Friday, 8am-8:45 EST to assist you at 1.800.613.5721. We also offer 24/7 ordering support at 1.800.791.3395. Emails are addressed within 24-48 hours. You may also share any additional details here [email protected]. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Michael, Thank you for sharing the details of your recent experience with Advanced Bionutritionals. We sincerely apologize for any inconvenience we may have caused and are sorry to hear that your experience was less than satisfactory. Our team has reviewed your order history and confirmed that the order placed on April 20, 2021 was cancelled due to failed verification. Unfortunately, we were unable to process your order based on the information provided. Our team attempted to notify you of the cancellation reason via email. During the time of checkout, your card was authorized for the order total but the authorization for the attempt was released. You have not been charged for this purchase due to the order being cancelled. You may contact us to attempt to replace your order with updated information at your earliest convenience. the order replaced for you. We are available 24 hours 7 days a week at 800-791-3395 to assist you. We hope this information is helpful and again we sincerely apologize for any inconvenience we may have caused. Best Regards, Advanced Bionutritionals

Response from Advanced BionutritionalsAug 6, 2021

Dear Aleksandras, Thank you for sharing the details of your most recent experience with Advanced Bionutritionals. We sincerely apologize for any inconvenience our return process may have caused. Our team has reviewed your order history and confirmed the order purchased February 19, 2021 was successfully returned and refunded back to your original method of payment. The goods did arrive to you at the delivery address provided in the UK. Please keep in mind, international delivery to your country can take 30-45 days. After the goods were received our records indicate that the items were returned. Our team processed a refund for your order on June 7th in the amount of $258.55. There are no issues or blocks linked to your account and we have confirmed your refund was processed successfully. If you have any additional questions or concerns please visit our website and select contact us. Our team will be happy to assist you and address any additional concerns you may have. We hope you find this information helpful. Best Regards, Advanced Bionutritionals