For over 40 years, Adsitco has been the go-to brand for Mercedes-Benz owners looking for OEM and quality aftermarket parts to keep their vehicles on the road. We have a huge stock of parts for the most iconic Mercedes-Benz vehicles, from the 1960s through the 1990s. If you're working on restoring a Mercedes, or need to fix up your daily driver, our experts are here to help you!
adsitco.com (adsitco.com) has 791 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
adsitco.com
Category
Auto Parts & Wheels
Location
Eaton, Indiana
Listed on Five Star Index
2026
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The company replied to 9% of reviews.
Latest
Most recent review: July 2026.
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I needed a passenger side sun visor for a 96 mercedes 320sl. I order both the passenger and driver side so they would match. After a 3 week wait I get the driver side visor (which I only order for a match) delivered and then a call later saying the passenger side is no longer available and the driver side that I got is not returnable. $629.00 visor that I now don't need.
I was told when I ordered that the order would be shipped when complete which to me means if they can't fill the order complete I should get a call or email asking me what I want them to do not a shipment and a call after the incomplete order is already at my home.
after much complaining they said i could return the visor for a store credit---only to find out later that they charged me over $100.00 in restocking. so here i sit with a $450.00 + credit at a company that i really do not care to do any more business with.
TJ
Troy J.
Discontinued?
Bought a set of wheels about 2 years ago for my CLK320 which I use only during the summer so I do not drive it much and especially after mounting the wheels I purchased from Adsit, I drive it even less. I have tried to have the tires/wheels balanced at four different locations. Each time the tire shop said they were perfect but it still drove terribly! I called twice and spoke to a tech presumably and their advice was to try a different shop to balance the wheels. Finally, I recently went in for new tires at TFT and the service technician said it is no wonder I had trouble, the bolts that Adsit sent were the wrong ones. Instead of rounded shoulder bolts they sent you conical shaped and the bolts were not seating properly. The service tech also said that the wheels were ruined because the seats where the bolts rest were now mis-shapened, and that even the proper bolts might not seat properly. So, I called Adsit today to get the correct bolts and after a couple of minutes, the representative returns telling me that my particular rims were discontinued and replaced with the same design (twin spoke) but different bolts..hmmm.. So I asked for help in this situation. i.e. Where I could possibly get the correct bolts or something... Maybe they could take the time to ask the manufacturer if they have any, but I was answered with a very curt and definite "no, my manager said there is nothing we can do". Asked to speak with the manager, but he had just conveniently left the building. Asked to have him call me back when he got in and haven't received a call. So, now I have a car with a set of pristine looking rims with about 800 miles on them that I cannot drive unless I buy a another complete set of rims. I hope that Adsit is reading this, especially the manager, and he will respond with an agreeable solution.
Keep you posted.
Response from adsitco.comJan 28, 2016
Troy,
It was great talking to you today!
As stated we simply do not show an order from you in the past three years. This does not mean that you did not buy them from us, it just means it has been some time ago. Depending on how long ago you did purchase these wheels we very well may be using a different brand. We did start using a new manufacture around that time period.
What that being said and no way of knowing when you actually placed this order, it is very possible that the rims you currently have been discontinued. With no record of these being bought from us, or what brand you have, it would be hard to make sure the correct lugs are being sent to you today.
I believe we have come to a good conclusion for you to email pictures of the wheels and the current lug bolts that you have. From there we should be able to figure out what you need. If we have what you need we will get you taken care of. If we do not have the lugs needed we should be able to source them or point you in the right direction.
Sorry for any misunderstanding regarding your first call. Looking forward to getting the pictures and earning your future business.
We look forward to serving you and all your future Mercedes Parts needs.
Joe
www.adsitco.com
800 521 7656
BG
Bill G.
Don't shop there
Dishonest , trickester desperate to rip you off any way they can . I made a mistake of ordering an item , next day I cancelled and they want to charge me a restocking fee of $175.00. Con artist at best
CJ
Customer Jose A.
Very Disappointed with order
I ordered floor mats on June 30 and had not gotten a notice on when they will be shipped. I had to called twice to finally got someone who found my order only to be told that the color I want is not available. There is no automatic checks by adsitco. I had to follow up my self and it took several calls before I was told that my money will be refunded. This not good business.
Response from adsitco.comJul 16, 2015
Jose,
Thank you for your business and you review. It is honest reviews like yours that help us improve as we work towards reaching our goals.
Yes there is room for improvement regarding your issue. We did receive your order for the custom fit floor mats on Tuesday the 30th. We do not stock the floor mats as they are custom for each year, model and interior color. Unfortunately we are not able to stock every color for each year and model of Mercedes.
We do order these in as needed. This does cause some delays. In this case after receiving your order on Tuesday we did place an order with our supplier Mercedes of Germany on Wednesday July 1st. Due to the national Holiday we where not open on the third and did not hear back from Germany until Monday the 6th. Germany notified us that Mercedes was no longer making the mats for your car and the color you had requested.
At that time we requested to see if any alternative colors would be available so we could give you those options. Again due to being across the ocean we did not hear back until the 9th of July as to what other colors where available for your year and model of car. At that time we also began trying several other option to see if we could find the color you needed. On Friday the 10th we did conclude that we could not get the color you needed for your car.
I hope this explains the process we went through to try and source the mats you needed. We strive to accurately describe all of our products and get the correct parts to our customers as quickly as possible. Our goal is 100% customer satisfaction. We know that you entrusted us with your order and we simply wanted to do everything we could to fill the order for you. The last thing we want to do is have to call a customer and tell them we can not complete an order. We pride ourselves in being a complete Mercedes parts warehouse. We do not want to say no or that we can not supply a customer with a product.
With that said it is unacceptable that anyone one of our customer service reps did not or could not give this information to you at any given time. For that we apologize and are very glad you have brought this to our attention.
If you have any questions or concerns please feel free to post here or call our sales manager Seth at 1800 521 7656.
We look forward to serving you and all your future Mercedes Parts needs.
The Adsit Company
MD
Marlene D. G.
Dissatisfied
I bought a catalytic converter from Adsit. I was sent a substitute catalytic converter. When I took the part to the auto mechanic I was told this part was not the same part that was on my car and He would not install it. I called Adsit and was told that because my car was an older model that this part would substitute quite fine on my car. I was then told if I bought the catalytic converter that was intended for this car it would cost $1000.00 more than I paid for this part. I became very mistrusting of this transaction because I was not given choices with an explanation from the onset. So I insisted on returning this merchandise. I was then told if I returned it would be at my expense. I returned the merchandise. Several weeks went by I called Adsit regarding my refund. Adsit charged me $544.00 for this part and I was refunded $371.25. I called Adsit in regards to $172.75 cents differences. Now I am told that Adsit charges a 25% restocking fee. Each time you speak to Adsit there is a story and the customer is being robbed. They are dishonest and no consumer should trust them. I will tell my story to all my friends, associates and colleagues. I will keep my records of this transaction and if ever I hear they are being investigated I will repeat my story and show my records. They are crooks and belong in jail.
Yours truly,
Marlene D. Gray
Response from adsitco.comJul 16, 2015
Marlene,
Thank you for your business and you review. It is honest reviews like yours that help us improve as we work towards reaching our goals.
On 5-18-15 you placed an order online for a catalytic converter for your car. Please note that Mercedes list is $3400 for this part. You ordered this one online for $495. First I want to be very clear, we do not advertise or promote this as an OEM Mercedes part. Please let us know what implied or led you to believe that this was. We want to make sure all of our advertising and online content describe and reflect the products we sell accurately. We currently only advertise these updated units online, so there really should not have been any confusion. If we have at all mislead or implied something in error we do want to correct that and make it right to you anyway we can!
Also all parts come with an exchange warranty. If the part is wrong or defective just let us know and we will gladly exchange it for you. You requested the OEM and we offered it to you at our cost. You then declined an exchange and requested a refund.
The online terms and conditions you agreed to when you placed this order online and clicked "I accept" clearly states all parts returned for refund would be subject to a 25% restocking fee.
We strive to accurately describe all of our products, warranties, and policies as clearly as possible. We have no interest in tricking or misleading any of our customers. Our goal is 100% customer satisfaction.
Obviously you are not happy and feel strongly that you have been wronged. We want to try and make it right. We did send you an updated version. We are not sure what issue your mechanic had with the part but we have sold over 10 of these this year with no issues at all.
If you have any questions or concerns please feel free to post here or call our sales manager Seth at 1800 521 7656.
We look forward to serving you and all your future Mercedes Parts needs.
The Adsit Company
EC
EX-customer from T.
Rip off, then rip off some more . . .DO NOT BUY FROM HERE . . .
I ordered two parts from their website. They took my money, charging my credit card for two parts. They would have shipped nicely together.
A week after I placed the order they called and said they sold something they didn't have . . . and one of the parts would have to come from Germany, and instead of something like $140, it would be something like $300. I passed on being ripped off, knowing that I was wasting money on shipping. But I didn't know how much I was wasting . .. They then charged me $159 in shipping for the one part!!!!! I ordered the other from another outfit many states away, and shipping on it was about $50!!!! Oh, and after about a week they FINALLY refunded the $140 or so back to my card. Of course, I then have to find the part and pay shipping again . . . I should have read the reviews online (easy to find: LOTS of dissatisfied customers) and avoided them. This was my last order with them.
Their response makes it seem like they care . . .. Like they have changed. I mean, those critics, maybe 100 I can see out there pretty quickly, were right . . . BUT we have changed since then. We are totally not ripping people off anymore . . . Convincing? I think not.
Neither is charging me $159 to ship a quarter panel from IN to TX when the other one came from FL to TX (also by FedEx) for $28 (Now I think they have a huge volume discount which they pass along, and I didn't expect this box for $28, but really, over 5 times as much?????). Oh, and although they make it sound like they refunded the item in only two days, since they had charged my card immediately, they had my money for, what, over a week? Is that really fast? I don't think so.
Oh, and the great deal they were going to give me on the part they didn't have . . . that great price, "our cost" the lie went, was over twice (!) what I had already paid them for it AND more than I ultimately bought it for .. . But do you think they offered to make up the difference between what they advertised it for and what I ultimately had to pay for it? No. Do you think they offered to return some of that outrageous shipping? Of course not. But we have changed. No, really. Honest. Just keep getting ripped off and we will prove it to you. Someday.
There are numerous legitimate vendors out there. These people have no parts the others don't have, so the only reasons to go here would be service or price. They apparently have neither.
Response from adsitco.comJun 22, 2015
John,
Thank you for your order and your review. We first want to apologize for any misunderstanding that took place on your order. We in no way have tried to harm you, our customer.
You placed your online order for your 1970 280SL-113 on 6-4-15 at 3:00PM. We processed your order for the rear 1/4 panel and rear inner body panel that same day. At the time of order both items showed to be in stock.
However when our staff whet to pull the order the smaller inner rear body panel was no longer on the shelf. We tried sourcing the panel from our usual suppliers but it had been discontinued. This left us to purchase the panel from Mercedes of Germany at a much higher cost.
We called you on 6-10-15 to notify you of the issue. We notified you that the rear panel you had purchased was no longer available and if you wanted we could source it from Germany for you and pass it on to you at our cost of $299. Yes you had paid $143.10 for the aftermarket panel that was no longer available.
You declined the exchange and requested a refund. The full refund of $143.10 was issued on 6-12-15 (two days later).
The OEM Mercedes rear 1/4 panel you ordered shipped on 6-11-15 by fedex. The Shipping fees applied to the larger 1/4 panel that we did ship. The smaller inner panel would have fit into the same package and did not effect the overall size of the package. No shipping was refunded because the larger 1/4 panel was still shipped.
Again we are very sorry that we showed to have the aftermarket panel in stock but did not. At that time our only option was to offer you an OEM panel. You declined and we issued a full refund for the part not available.
Please note that during the past couple of years we have been under new management and are working very hard to keep our customers happy. The online reviews you are referencing I would assume are dated prior to 2014. Yes their are some unfortunate reviews from the past management team, but if you stick with us you will see we have and are continuing to change and improve as a company. Most issues in the past arose from our previous no return, no refund policy. This policy along with many others have been changed as we begin to serve our customers in a whole new way.
We hope this helps explain what happened with the stock issues regarding the rear body panel you ordered. This was in no way an attempt to rip you off or offend you personally.
We hope you will give us another opportunity to serve you in the future and earn your trust and loyalty.
The Adsit Company
FD
Fidel D.
RETURNS
I attempted to return an item that for aesthetic reasons i did not like.
Response from adsitco.comJun 15, 2015
Fidel,
Thank you for your order and review! We are sorry to hear that that the product you received was not exactly what you wanted.
When you called on 6-3-15 you stated the chrome fender trim was not as wide as you would have liked. As stated on the phone by our staff these only come in one size. If you are not happy with them you are welcome to send them back for a refund within the 30 day period and in the original packaging and conditions.
At this time no parts have been returned to us. We can not issue the refund until the product is received back.
I am not sure why you left a one star review. We sent you exactly what you ordered online from the website. You then called and stated you did not like the width. We told you we would issue refund when the product was returned. No parts have been returned.
Why the negative review?
We look forward to serving you and all your future Mercedes parts needs.
The Adsit Company
JB
John B.
will not work
ordered cd-126 repair manual. will not run on anything after windows xp.
webb site to connect to to view is no longer available.
Response from adsitco.comJan 29, 2015
John,
Thank you for your order and the review. We are extremely sorry for any hassle or problems you may be having with the product you have received.
All new parts purchased from Adsit Company come with a 1 year exchange warranty against defects. If there is an issue with the CD-Rom manual you have received please let us know right away and we will exchange it our or you can return for a refund.
As of today you have not emailed or called us regarding any issues with the order. There was an invoice inside the box that has our email and toll-free number. Our website is still up and running as it has for almost 30 years. You can find us online at WWW.ADSITCO.COM
Once you have contacted us and we have resolved your issues we would love to receive an updated review and rating.
Again we are very sorry for the delays and look forward to serving you and all your future Mercedes parts needs.
The Adsit Company
