adsitco.com Reviews | Read Customer Reviews of adsitco.com

adsitco.com Reviews | Read Customer Reviews of adsitco.com

adsitco.com reviews

Showing 44 reviews with 2 stars · Clear filters

Customer
Jun 6, 2016
order took too long. called 3 time before order was processed.
Contacted adsit 3 times before order was processed. I could have ordered my part from another company if I knew it would take this long.
Response from adsitco.comJun 7, 2016
We are sorry for any delay we may have caused in getting your order processed and out the door. Without your name we have no way to know what caused the delay on your order. We do everything we can to process orders and ship them the same day. I would assume there may have been an issue with the part ordered or maybe an issue with the credit card. If you have any questions or concerns let me know and I will be glad to assist you anyway I can. We look forward to serving you and all your future Mercedes Parts needs. Thanks Joe 1800 521 7656
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Bernard R.
Mar 11, 2016
Bad Communication
Ordered my part Monday morning, confirmation email from ADSIT tells me payment good and shipping part Monday morning. It's now Friday morning, I emailed them asking where the part is as I'm in Illinois. They contact me back saying sorry, part wasn't there on the shelf, sending it next week. Didn't think to contact me sooner, meanwhile I have to rent a car for another week. Won't be using this company again.
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Dr. Winston R.
Dec 9, 2015
The two Roadmice pointers still do not work and company will not return my calls.
I have placed several calls to Roadmice and received no return calls. Seith with ADSIT gave me a phone number to call Alan with Roadmice (1-949-390-7130) and he has yet to answer multiple phone calls. The 1-888-519-6423 ext. 111 number has not returned my calls either. I will attempt to contact Roadmice one more time then I plan to contact ADSIT for a RMA and return the mice to them for a refund.
Response from adsitco.comDec 10, 2015
Winston, Thank you for your order and review. We are very sorry you are having an issue with the product you have received. We have sold this item for years with no issues at all. Once you notified us of the issue we tried putting you in contact with the manufacture so see if they could help you with any type of trouble shooting. If you are not able to contact them please contact us. If you are not happy with the product we will gladly exchange it for you or issue a refund. In the end we want you to be a happy 100% satisfied customer. Please contact regarding this issue and your findings. We look forward to serving you and all your future Mercedes Parts needs. Adsit Company www.adsitco.com 800 521 7656
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Shawn Campbell - Titus Park Garage, L.
Oct 10, 2015
Better follow-up after order is received.
After placing our order for a starter and not receiving the part after a week, we called and was told part is on back order. Adsitco should have known and informed (emailed / called) us about the delay. Customer Service only knew about the delay after we had called in about it. My customer has been without his car for about 3 weeks now and is not happy.
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Fred B.
Sep 13, 2015
very disappointed/unsatisfied
I placed and order for seat covers for Mercedes Benz s430 Gray on line I receive conformation other being accepted and nothing else from your company I've tried calling several times no response
Response from adsitco.comSep 14, 2015
Fred, Thank you for your order and your review. We are very sorry that you are not happy with your experience with us, but we believe this can easily be resolved. On 8-21-15 you placed an online order with us at www.adsitco.com. However you did not include and credit card details on your order. Yes you did receive a confirmation that we had received your order. However it could not actually be processed because we had no credit card details. We tried contacting you on Friday 8-21-15, and Monday and Tuesday as well with no response. You then later called requesting details on your order and left a message with a different phone number than what was on your order. We again tried contacting you on the second phone number with no response. We are not certain if the phone numbers are wrong or if you are simply not getting our messages. However we can not process your order without any credit card details. We are open Monday-Friday from 8AM - 5:30PM eastern time with live people answering every call. After those hours we have an answering service with live people also answering every phone call as well. If you need to contact us we have people answering the phones 24 hours a day. There is no way you can miss us if you call us. Please call us at 800 521 7656 so we can get your credit card details and process the order right away! We look forward to serving you and all your future Mercedes Parts needs! The Adsit Company, INC
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G. T.
Jun 13, 2015
Grossly overcharged.
I ordered a wind deflector for my 2002 MB CLK430 convertible at Adsit cost of $799 U.S., which is approx $1,050 Cdn. The next day I saw the Love the Ride product on their own website for $395 U.S. Adsit wouldn't let me cancel when I called them. I assumed it was an MB part, so let it ride. Well, it arrived yesterday, and guess what, it is a Love the Ride windscreen. Adsit added $400, more than doubled the price. I like the product, but feel very, very hard done by.
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Charles K. C.
Feb 9, 2015
Pricing
Very disappointed in your pricing. A price comparison, after the fact, reveals Eckler's offers the exact same Mercedes logo 107 floor mats for a much cheaper price - $79,99 as compared to your $116.10. I will certainly do some comparative shopping before I order from you again.
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Noel H.
Jan 14, 2015
Quick service but incorrect product sent
Despite my correct description of the vehicle, the wrong part was sent. I am currently attempting to find out if I can use the cruise control unit provided on another car, Otherwise I will have to return it.
Response from adsitco.comJan 15, 2015
Noel, Thank you for your business and your review. We are sorry to hear that you are having an issue with your order. According to your online order and our invoice we have sent exactly what was ordered. However the wrong part could have been picked and packed. Please let us know what part number you received and the part number you need and we will get it taken care of right away. [email protected] We look forward to serving you and all your future Mercedes parts needs. The Adsit Company
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