adsitco.comReviews of adsitco.com

Response from adsitco.comMar 22, 2017

Ranko, Thank you for your order and honest response. Yes on March 2nd we did get your order for a 1998 C230 driver side fender. The fender list price was $329 and at the time of the order you received a 80% discount getting the fender for $65.80. As far as the shipping issue goes you should note that we do not offer free shipping. During the online checkout process it clearly states any and all shipping charges are the customers responsibility. It also notes that if you have already received a shipping quote to enter it and if you would like a shipping quote to call us at 800 521 7656. You may have confused our March madness sale offering a one time free shipping offer on orders over $300. In this case your order was $65.80 and did not qualify for the free shipping promotion that day. With all of that being said we realized that you had bought a $65.80 part and that shipping alone was twice the price of the product. We then contacted you to notify you of the shipping charges instead of just charging the credit card and shipping it to you. At that point we gave you the option to accept the shipping charges or simply cancel the order. We fully realized the issue and want this to be your decision prior to placing any charges on your card. You agreed to pay the shipping and authorized us to charge your account for the product plus shipping. If you where not happy with this or did not want to pay you simply should have canceled the order at that time. Again we in no way wanted to surprise or trick you. The price was $65.80. Shipping was $129. We noticed the issue and called you to let you know. You said you still wanted to proceed. We then charged the credit card and shipped the part to you. Unfortunately we have no control over freight charges, especially on large Freight items. If you have any other questions or concerns please contact us. The Adsit Company, INC www.adsitco.com 800 521 7656

Response from adsitco.comMar 16, 2017

Larry, Thank you for your order and your review. If you have any issues with your order please contact us right away so we can correct any issues you may have with your order. The Adsit Company Mercedes Parts WWW.ADSITCO.COM 800 521 7656

Response from adsitco.comDec 13, 2016

Shawn, Thank you for the review... The email blast you are referencing clearly stated free shipping on all orders over $200. The order you placed did not meet this $200 mark to receive free shipping. In this case yes shipping was added to the order because it was not over $200. I will make a note on your account and extend a 10% discount on your next order to help offset the cost of shipping on this order. We are very sorry for any confusion our email may have caused you. We look forward to serving you and all your future Mercedes Parts needs. The Adsit Company, INC www.adsitco.com

Response from adsitco.comDec 5, 2016

Charles Robinson, Thank you for your business and review. It is open and honest reviews like yours that help us serve our future customers more effectively. Yes unfortunately the freight shipping on some oversize sheet metal orders like yours do cost more than a regular ground package. When shipping sheet metal, glass, and other easily damaged parts we pride ourselves on packing them well to avoid damages in shipping. Nothing is worse than getting a part that has been damaged in shipping. Damaged parts are a hassle for us and our customers. If you have any other questions or concerns please contact us right away! We look forward to serving you and all your future Mercedes parts needs. The Adsit Company 800 521 7656