ADK MSA DistributionReviews of adkdream.com

I placed an order with this company back in February 2024 for two signs, which were supposed to arrive before June 1st. They missed that deadline, and I had to constantly chase them down through multiple email addresses just to get any response. After six months of delays, they blamed the shipping company, claiming my order was dropped off at the wrong mail service, adding nearly two more months of waiting. When the signs finally arrived, they were a disaster—poorly sealed, warped, damaged at the corners, and cracked in the back. I shipped them back for corrections, and they promised to fix and return one sign at a time. The first sign, which was supposed to arrive in a month, took almost three. It was slightly better but still not great. The second sign was supposed to follow a month later, but now it’s the end of February 2025, and I still don’t have it. To make matters worse, they dragged this out so long that I can’t even dispute the charge on my credit card. I’ve spent over $2,600 on the signs and another $400 on proofs, and now they’re ignoring and blocking me. Avoid this company at all costs! They are unresponsive, unreliable, and take your money without delivering quality products or service. I want my sign or my refund—DO NOT USE THIS PLACE!

Refund has been issued - Poor communication, does not respond to emails, does not have a phone number or any other contact information available.

I do not recommend.. Google their reviews...from other sites..see what other people say.

Awful company. Terrible customer service. Won't return emails for anything. Been 9 weeks and still nothing.

difficult communication..arrived after 8 weeks

Very slick operators. My experience was the same as the others who have posted here. Months went by. I asked them for an anticipated ship date. No answer. No phone number posted -- too many calls from unhappy customers. They point out that the fine print you apparently agree to when you place the order says they can ship whenever they get around to it. They shipped my sign five days after I disputed the credit card charge -- months after I placed the order -- and then defended the dispute by saying that they shipped and it was received. I refused delivery. I had ordered a sign from another company and they delivered within a few days.

My daughter ordered & paid for a board 3 months ago, for her upcoming wedding. According to the company website, the board would take 4 - 6 weeks to complete & ship.it should have been sipped beginning of September. October 1st was the last time my daughter heard from them. I have called. She has called. They have ignored all phone calls & emails with no response to anything. It appears that they are a sham of a business. Taking a lot of money & then disappear. I would not recommend them at all - especially for special events. They will let you down in every way. I do not know how on earth they ever got a 5 star rating other than from family members trying to make them look legitimate.

I ordered from them on 12/1/23. 4-6 weeks is the time frame, however in reality it took 17 weeks. The product that finally came was exactly what I was looking for and wanted. The issue is the lack of communication, After 12 weeks I emailed them and asked what was going on and they responded that they sent out the proof and I never replied to it, the thing is I have been anxiously waiting on this and check my email multiple times a day (including my spam). I approved the proof and explained I never received an e-mail about the proof with no reply. I waited a few more weeks and finally, I got an e-mail from UPS with a tracking number, following the tracking number it said "label created", waiting for the package to be taken into their possession. After a week of "label created" I contacted UPS and ADK, UPS said they still do not have the package, and ADK said nothing. I have not heard anything from ADK since they sent the proof 12 weeks at my request. Finally, it has arrived on 3/14/24. The work is good but the communication is awful. It doesn't take much to communicate with the customer, or apologize for the wait instead of blaming the customer. I would have been fine with an explanation instead of "we sent an e-mail" Which I know for a fact to be not true. I will not order from them again, I truly believe I can get the same quality for the same price with a lot better communication from another company.