Acuvue Brand Contact LensesReviews of acuvue.com

Customer service is unhelpful and unfriendly. The rebate was the reason I purchased but they demand the doctors office provide specific receipt types for qualification & that receipt would require they display their own price. I'm tired of arguing. I've spent $300 for these after insurance, I provided proof of purchase and the boxes. I'm filing a BBB complaint. I'm not feeling this doctor's office is any more legitimate. They denied helping at all - but equally Acuvue imo is presenting false advertising.

I won’t recommend anyone buying these lenses . They are rhe worst experience from acuvue - I wasted my money. My view to all is dull, my eye appeared yellow and also opaque. Worst thing I bought - and company never did anything about it.

I was told that if I purchased a year’s supply of Acuvue contact lenses, I would receive a $250 rebate and that the process would be “easy.” Unfortunately, that has not been my experience at all. I have now submitted my rebate three separate times. I followed all instructions carefully — I took photos of the boxes, uploaded my receipt, and even mailed the required documents. Each time, my claim has been denied with no clear or helpful explanation. The rebate was a major factor in my decision to buy a full year’s supply. $250 is a significant amount of money, and I would not have made this purchase if I had known the rebate process would be this difficult and ultimately unsuccessful. This experience has been extremely frustrating and disappointing. I hope the company can improve transparency and make the rebate process more customer-friendly in the future. Based on my experience, I would strongly caution others to fully understand the rebate requirements before purchasing.

Acuvue Brand Dailies have been an expensive nightmare for me. Acuvue 4 hour Wear is more like it. The packaging changed and also the materials. I had to dig around in my eye to remove and rinse, only to have them cloud up again. Trash product. I reached out to the company and crickets. Find alternatives and use those. Do not spend another dollar on the garbage they want you to put in your EYES!

I ordered a year supply because of the rebate. Never received it. The said I turned it in late, but I have the emails to prove I did turn in time. They won't even respond to me now. I call that fraud! Won't ever use them again.

I purchased Acuvue contacts with an ey exam. It took me a few months to fill out rebar information because my son was get it married. It was difficult to make sure I had all original copies and pictures to mail in. Then, I was denied because it was out of their rebate window. When it went to reorder, the website told me I would receive $150 rebate for 12 month supply (making them the same price as 6 month). When I went to input the information, it told me I was going to receive $50 rebate. I would have never purchased a 12 month supply. The customer service said that I would only receive $50 because I wasn’t a new wearer even though I had never received a rebate before. I’m working to return the contacts with my eye doctor. Hoping I can get my money back and will find another brand. I don’t want to work with a company that will not honor their rebates. Very disappointed!

The rewards website is horrible. It takes forever to load and the scan doesn't work. On top of it all I got a reward sheet from my eye Dr and it says as a new wearer I woukd get an additional $100 and it did not even offer that to me. Plus after uploading everything they still want you to mail in the original receipt after you already loaded it on their website. Not a good way to get rewards. I am thinking they did that on purpose so people won't bother with the rewards!!!!!!

Freaking hate this company. They make it dang near impossible to get their rebate. I like their contacts but damn!!! This ridiculous. Emailed and no response for 2 weeks. Call and they say to email 😂 aufr? Absolutely unbelievable and anxiety attack causing, pay the extra money and save yourself by going to another company since you aren’t getting the rebate you were promised.