Acme ToolsReviews of acmetools.com

Was sent tracking that never worked. Filed complaint with PP and received another tracking from Acme that also did not work. Item was never shipped. Waiting on refund from PP. This IS NOT a legit company.

ordered a multimeter ,never showed up.. they sent tracking info that could not be opened after i asked where my purchase was...

I placed an order based on the deal. I have waited 11 days to receive only partial order. Called and found out will be a month. But that's just a guess. I ordered from home Depot and Lowe's just this week and have received all orders. The only tool I need most is the one I'm waiting on from ACME tools. I called customer service to find out my only option is waiting or taking more time out of my day to package the partial order and send back for a refund. I wonder how long that will take. I would imagine no matter what deal is presented again I will not buy from here. Is it really a deal if you have to wait over a month to receive your tool? 0

Very odd never ordered anything but they tried to mess with my bank account tried to take £0.00 why would you try most odd I tried to put a photo on here but will not let me Mmm

We ordered a Kawasaki engine on Sept 9th with the expected delivery date of Sept 12th-Sept 14th. The Engine was delayed at a local Fed Ex Facility for 15 days. Multiple calls were made and a investigation was done with the end result of the package being lost. A Replacement engine was sent out Sept 30th with a delivery date of October 4th. The Engine once again is lost at the same Fed Ex Facility. We called Acme on October 9th, after being placed on hold for a bit Acme states they have issued a refund since the issue has happened twice at that Fed Ex Facility. While I understand Fed ex's ineptitude is not Acmes fault, a better resolution should have been provided. Such as using a different shipping company for this order if Fed Ex is unable to keep track of packages. Basically we spent 32 days waiting on a badly needed engine only to be forcefully refunded. The Customer Support team are respectful and I appreciate their attempted help but this has been truely the worst customer experience I have had in 15 years of owning a business.

Opt in for text to receive discount codes. Shopped a few days. Codes didn’t work at check out. Sent a text saying they would not work it sent me a long message on the stipulations for codes.. apparently I wasn’t standing on one leg jumping up&down when I placed my order. Not to waste the time shopping I placed order now after reading other reviews apparently no customer service is in place to help with this anyway. 🤦🏻‍♂️

I have to agree with the negative posts. I’ve ordered many times from this company in the past, without any problems. Now you can’t even get them to answer the phone.

I order a tool from Acme Tool. The tool never showed up. i have tried multiple times to call Customer Service No one answers. you are put on hold for hours. I spent $1,400.00 on my purchase. Looks like i’m out the money. Do not use Acme Tools.