Acme ToolsReviews of acmetools.com

There was a Sale Going on, I was trying to purchased and add the Coupon code as it did not work but the website was Displaying and advertising it. At this current day was unable to get anyone to help me over the phone, Emailed several days Acme tools Answer is Sale is over and we cant help you.

Horrible customer service. Don't waste your time and money.

Sent me a heavily used and damaged hammer that I had paid for and ignored my emails when I reached out to them about their poor service. Take your money elsewhere

So i placed an order for a Milwaukee Fuel 18M drill hammer and two batteries, only received one battery. Called and got nothing but the old run around game and no battery..

This store is suck!! Don't waste your money and your time

Purchased a Dewalt cordless saw with two batteries end of April. The saw came in a week but not the batteries. Over a month has passed still no batteries. However, the batteries are available for sale on their website! I called and agent's answer was that the batteries currently onsale are not part of promotion kit. I have purchased a miter saw and a table saw from them, but this is just not what I expected. Very disappointed.

Before I placed any order, I called acme tools to verify they could ship to my address. I explained how I had previously purchased something online and I had to meet them at a gas station because they couldn't make it to my house. The lady said yes they could definitely deliver to my house. I paid the extra $70 for the liftgate service when I made my order Wednesday. I'm a single woman working full time taking care of my dementia ridden mother with two acres to mow on a hill. It's now warming up and been raining non-stop here and my yard is a jungle. I was putting off push mowing because it took me 8 days last time and I was waiting for this mower to arrive that I spent over $5,000 on. On friday, the delivery company called me in the morning and told me they couldn't deliver to me. They asked could I come get it. I said no I paid the extra money because I have no way to get it to my house or off of any large truck which is why I needed the liftgate service. The lady working for the delivery company said they don't even have a truck that does that. Now it's been two days and I'm still just waiting to see if they can get it to me or if I have to wait days or weeks to get my money back so I can finally get another mower. I'm literally going to spend every waking minute either working at my job or mowing my lawn because they messed up my order after I paid the extra money. They should really do some research on their own company and figure out what they can and cannot do and stop promising customers things they cannot fulfill, especially when they're going to charge us extra money. This is such an absurd situation and they have literally ruined the following weeks in my life as I will be struggling to maintain my yard and try to purchase another mower while waiting to get my money back and figure out what to do.

I would rate them at zero, but I had to pick one star. My daughter order me a Stanley tool tote/organizer that is on wheels. The first issue was it was to be a Christmas gift but did not arrive until early/mid January. I did not open the box, as there was no visible damage. However, with the weather warming, I opened it to begin spring cleaning efforts only to find the one side was shattered. Acne’s response was its past 30 days, call Stanley. Stanley was not responsible for the packaging of the unit, Acme was. Will never buy from them, too many other companies out there who are much more customer focused.