Reginald B.
Nothing but great experiences with Acme
I've read some bad things on here about customer service at Acme and have to provide my own experiences that have been stellar. Only twice have I had to contact them. Once to ask that they split an order and send the in stock items right away. I'd selected the wrong options at checkout, they fixed MY mistake immediately. Once they had a technical issue causing a sale banner to show on an excluded item on their web site, so the discount code wasn't working. Called in and they honored the discount anyway. One thing that I think people don't realize is how they handle backordered items. Some of the complaints are about multiple tracking numbers and the invoice you receive when an itemsships showing all items instead of just the ones that ship. If you have a split order like that you will get an invoice showing every item in your order when a portion ships, BUT it will list 0 on the quantity and price for any items in a different shipment. These invoices are for record keeping at businesses buying from them. I've always gotten fair prices, shipping is fast. Really a great store IMHO.