Acme ToolsReviews of acmetools.com

In March of 23, after much shopping around, I decided to order a Dewalt DWS780 from Acme Tools. The saw shipped promptly, and arrived within days. Due to not having a table to put it on, the saw sat in the box until the end of April. After a week of using the saw, I noticed that I was having a ton of issues with the saw kicking boards back. I checked all of the usual suspects and still had issues. On 5/6 I attempted to cut a piece of trim board which was immediately flung across the room. At this time, I also noticed that the cutline on the saw had stopped working and I made the decision to contact Dewalt for some assistance. When I gave the representative the manufacture date (2021) located on the motor of the saw, I was advised to unplug the saw immediately and not to use the saw again. It was then explained to me that in August of 22, Dewalt issued a recall and pulled all of these saws with these manufacture dates from the shelves due to a kickback issue and possible injury. Dewalt is standing behind their saw and is replacing it. However, I had to box it up and UPS it back to Dewalt. I contacted Acme the next business day. I was told that they were unaware of the recall- yet they are an authorized Dewalt dealer. I was offered $10.00 off a $75.00 purchase and lukewarm apology. I opened a claim with BBB, Acme's response was, you'll have to contact Dewalt. This is honestly the least professional company I have ever had the unfortunate luck to be dealing with. Run... Fast.... buy your tools anywhere but here!

There is no way to cancel an order. I attempted to cancel and order 5 min after placing and they refused. I attempted to refuse delivery but Fedex is similarly useless and tried 3 more times to deliver until I wasn't home and were successful. Now the tool has visible damage from shipping and the company no longer responds.

Had very poor experience. I think it’s scam/bait company who display low prices and steal customer info. Buyers beware of acme scam tool company.

I rarely write reviews so consider this an "I TOLD YOU SO" should you be enticed to order ANYTHING from this company. In my dealings with them they exhibit low to non-existent business ethics. I was captivated by the website flash and promise and failed to search for reviews. Fortunately, with help from my CCard provider, I have escaped without financial impact. Roll the dice if you like...good luck.

Canceled my online order due to a technical online mistake on their part. Poor business dealings. Shop somewhere else.

Acme tools has been such a disappointment! I ordered something from their website and They took my money a week ago. Since then I have had 0 info on shipping. I called 3 times and even spoke to a supervisor who was just as clueless as all the other customer service employees! Yes their customer service is a joke. So far I only heard we can try to reach out to the manufacturer, we cant issue refund until they confirm, we don’t know when, we can try again tomorrow. So far I have received nothing and they refuse to issue a refund so I can order from somewhere else!

AcmeToolsOnline is a total scam. 5 star fake reviews. Site claimed to have 560 of the product in inventory. Paid extra for 5 - 7day ”express shipping". Order status remained at "order being processed" for 5 weeks. the email address for customer service gets "actively rejected" by their server. I paid with PayPal who immediately provided an instant refund. You have been warned!

Wondering were my order is after a month and also have found two different sites claiming to be acme tools.feel very scammed and contacting bank and B.B.B. will update if any news