Acme ToolsReviews of acmetools.com

They take no responsibility should something go wrong in the delivery, even if their own negligence caused it. Maybe they are a better store than an online store, but my package got stolen because they failed to let me know when the item had shipped.

Cancelled order without reason

They don’t honor their online advertised sale prices

Ordered a mud mixer on 6/8/23 with a shipping date of 6/17. Never received. Contacted company. They said it was being delayed till July/August. Never notified of delay. Received an email on Saturday, 7/1 that my payment was never received, and I had 72 hours or my order was being canceled. Long story short, holiday weekend, bank closed on Monday, order canceled. I will never go thru this company again. Ripoff!!

Please avoid buying any tools from them. I got a defensive compressor that cost me a lot of money for them not to exchange it. It took 3/4 weeks to arrive one part was broken off that was visible and once we finally got the part we turned it on and oil started coming out and stopped working. Now I have to pay for repairs because warranty believes it was missing handled.

Received a 7 quart igloo cooler with insulated lid shipped by Acme tools for father's day. Lid does not latch in closed position just falls open. Very disappointed! Bungee cord required. Sucks!

So I placed an order last night with ACME TOOLS and I must say it certainly is a "TOOL" of a company. Last night I received a confirmation for my order however this morning I received an email indicating that it had been cancelled. I called and was connected with a very nice lady who checked and said that the order was cancelled by their "security team". I asked if she could simply take my order and she accommodated me and placed it for the same product at the same price as the one that I ordered last night. I gave her my CC info and she indicated that it was approved by my bank, but asked that I wait a minute to see if it went through their "security team" and what do you know... their "security team" cancelled the order again. The lady suggested that I pay through PAYPAL... so my CC transaction was approved BUT she wants me to go through PAYPAL. NO WAY. My scam alert siren was blasting at full volume. I asked to speak to a SuperVisor and of course she was one. I asked if she had a SuperVisor and of course she did not. She must be the CEO. I asked to speak to someone on the "security team" and of course they are not available and there in no way to get in touch with them. Cancelled the credit card I used for the transaction and requested a replacement and put the my credit card team on alert for charges from the TOOLs. I agree with all of the alerts and warnings posted here and the lesson is.... check with Trust Pilot BEFORE you try to do business with a new company NOT after. Thanks Trust Pilot !

ACME advertised a white ICE-house blue flame 10.000 BTU heater @ decent price of $ 159.99 including shipping. Said was out of stock, but would ship in 2-3 weeks. After 4 weeks I had still not heard from them; so I called, I was told it would ship directly from manufacturer ~ " midsummer! " Found same product for 22.50 $ less @ Northern Tool. It shipped the very same day. SO ! I called and cancelled my order. The gal said she'd do it right away and send confirmation e-mail. INSTEAD SHORTLY AFTER MY CREDIT CARD WAS CHARGED AGAIN !!!! absolute horror story. Had to call my bank; they are issuing me a new card, re fraud prevention