Acme ToolsReviews of acmetools.com

These guys are total scammers. Once they get your credit card number online, they will place orders without your permission and never ship the tools. They placed a DeWalt Order, and after I saw the charge, I told them to cancel it the same day, and they said it shipped, but in reality, nothing shipped. Even to this day, the charged nearly 500$ and refuse to refund and they refuse to send the product they charged for. At first they will pretend that it's shipped, then batteries are on backorder, and then they will say they cancelled it but you never get your money or tools. Stay clear of these ripoffs.

I was in need of a Hole Saw so I went to ACME after searching the internet for pricing. The price thru Amazon was $13.78. A sales rep at the Duluth Store pulled a Lenox Hole Saw plus an arbor and he started checking me out when I was shocked to learn the two pieces added up to in excess of $24.00. I showed him the price from Amazon and he then tried to justify the pricing by implying the part from Amazon was of poor quality. I declined the purchase and went to Home Depot where the price was $13.76. Buyer BEWARE!

Placed an order for DeWalt tools for a Christmas Gift. Received no response. Then they said it would be delivered by December 15th. No further updates and Didn't receive it even by Christmas. Then received a email that they cancelled the order. Horrible company, terrible communication, completely unreliable and just downright dishonest. Avoid at all costs

Terrible customer service. Order a saw kit and my card didn’t go through. Customer service advised that I had to be the one to call in and reorder the item because according to them “for security purposes my card is not on file”. I had changed my mind about buying it so I decided not to buy it. They then charged my card without consulting with me. if my card is not on file why did i get chsrged? I tried to cancel the order as the status said that the shipping facility was waiting on the item. But they told me it was already shipped. When I got the saw kit it was missing items that their website said it came with. I scheduled a return and had to pay for shipping which they now do not want to reimburse me for because its not in their so called policy. it wasn't my fault the order was placed without my-being consulted with even tho they said my card was not on file. I guess that was a lie!

Never got what I ordered for Black Friday. If they couldn't fulfill orders they shouldn't try to sell things. They drug it out for a month with the worst customer service and no amswers ever, so now I'm stuck with no gift for my husband. I'll never trust this store again. I wish I could rate them a zero, because that's what they are.

I ordered a circular saw 18 days ago and Acme won't give me any tracking or other information about when I'll get it. Or if I'll get it. Their site doesn't connect my user to my orders so to look it up I have to find the original PO to get the order number to plug into search. And when I do, nothing comes up! If I knew when I ordered my saw that it would take 30-45 days to receive it, I would have paid $10 more and bought it from Lowes. I'll never buy from Acme again.

Placed order for all in stock items on 11-27-2023 and as of today, 12-12-2023 I'm still missing 2 items, first items shipped after 2 weeks with no communication of what was going on. I will stick with Home Depot, Lowe's, Amazon, etc. just so much easier to deal with. This was a one and done!

I rarely if ever post reviews. Customer service is horrible. It took them 12 days to ship a simple order of items that on their website says "in stock". Email them and you'll get a cut and paste response. There are multiple websites and bigbox stores with the same prices and products to buy from. I wish I had read the reviews before doing business with them.