Acme ToolsReviews of acmetools.com

The Customer service is Horrendous!! Bought $700 Plunge Saw with the track as a promotion on 12/21/23 As of this date 2/06/24 still waiting . I have to call for updates. and been told 3 times its a back order item but on there website its says its in stock. ONLY PROMOTION ITEMS ARE ON BACK ORDER ??? Note to myself stay clear from promotions

A cautionary tale. In late December I ordered a Milwaukee Packout item from ACME Tool and like most I took advantage of the “free shipping”. If your not already aware that free shipping DOES NOT require a signature for delivery. So depending on your area and the level of “porch piracy” and or how dimwitted your delivery driver is (in my case FedEx) you are NOT covered if the package goes missing. This stated I contacted ACME Tool and was simply told to contact my local Police Department. I had already called them as was told that it would be very unlikely to recover my item. I also called FedEx and filed a complaint about how the delivery was handled. Driver left package on my front porch right in front of the door. In the wide open for any and all that pass by to see. FedEx gave me a reference number and told me to contact ACME Tool and instruct them to file a claim, the item would be covered. So I called ACME Tool about a week ago and gave them the required information. Fast forward to today, I called them to check up on the matter and was told they did not and will not contact FedEx. That I need to take up the matter with the local police. So please be aware that if you have trouble with your delivery you’ll get little to no assistance from ACME Tool.

Be prepared for them to sell your information, I’ve been unsubscribing from various mailing lists for the last week after placing one order on this site.

Received used/returned item I reached out to them after 3 weeks of not receiving my order. So they replied to me after a day or two, they said it was being shipped out the next day as if I hadn't contacted no one knew my order existed. After three days I receive a total of 3 items. Two were fine, but the Gearwrench hood light was in used condition. It looked like someone had used it for a week and returned it. I did not pay for a used item.

bought a heated jacket nov the first they kept stalling jan20 they said wasent going to be shiped first osder with this company and last ill stick with granger better a higher price than a cheep nothing

Company charge me for machinery pcs that wasn't in stock nor was it shipped! Will no longer be doing business with this company!

Ordered a step stool tool box for my dad on Nov 28, TODAY is January 18,2024!!! im canceling my order and these people are rediculious!!!!! DO NOT USE

Company online order review, not product related. Upon placing an online order, the shop to address differed from my physical address with prior mailing address. Customer profile was updated prior to order placement! While in the online shopping cart paying for order, shipping address was differed somehow to prior address! Order was shipped to out of state prior address, complete $600 order of Milwaukee tools GONE! Placed a second order, excepting errors just for the need of Tools vs time to go to Store front. With the second order, only one of two bonus tools were shipped with the order. To obtain the second free tool, 150 value, they wanted to process a second charge for the second $600 order placed, then refund one of the $600 charges after 10-18 days of order processing. How does this work?? Have been an Acme customer for 18 years, NEVER has the service been this poor!!!