acfwholesale.comReviews of acfwholesale.com

Item backordered so I canceled and requested a refund. Almost a year later and 20 plus emails and still no refund.

SCAM!!! 7 months, no bed set, no refund, nothing! Don’t waste your money or your time with this company!

They exist, Is what went wrong. I know a close friend who has been waiting for a refund for close to a year, with no resolution in sight. This Absolutely has to Stop

If I could "award" less than on star I would. No stars, or maybe a black hole, would be better. Last April I ordered two pieces of furniture for roughly $1300. Almost immediately I started getting robot emails about how the manufacturer (Ashley) had pushed out availability by "N" weeks. More messages to the same effect followed over the following weeks and months. When I reached out to ACF I found they do not answer their phones and respond to emails with more "canned" messages, none of which contain a name or any substantive or otherwise useful information. Finally, two months ago they promised me a refund. Of course I have not seen it, although I have an inbox full of messages about how their "refund department" is backed up and they will let me know when my check is in the mail. Once I get my taxes done, I will work on taking legal action. I have all the receipts(but no furniture) and I am a lawyer, so I will take great pleasure in getting my money back any way I need to.

On 11/13/22 I paid $583.60 for a dresser. On 11/14/22 I received the following message: "The current "estimate" we have for this order to ship is the week of January 2nd, 2023. Estimates are subject to change, at any time and without notice by the manufacturing warehouse." After determining I could get the item quicker via a local store, I canceled the order on 11/21/22 @ 2:08 pm. At 3:53 pm I received the following message: "We are currently processing your cancellation request with the manufacturer. Once we receive confirmation that the order has been canceled on their end we will issue a full refund back onto the card on file; this will take up to 7-14 business days." ACF updated the order status to "canceled" on 11/21/22. Today is 1/21/23. It has been 45 business days/62 calendar days and I still haven't gotten a refund. ACF staff has never answered the telephone when I've called despite numerous attempts. My repeated written requests for an immediate refund have been met with unsatisfactory responses like the one their refund department wrote on 12/23/22: "Due to the extremely high amount of cancellations and refunds requested within the last few months, this process is taking longer than expected. We do understand your frustration, however, we will provide your refund as soon as possible. Please understand that due to the thousands of orders we have processed in the last few months along with hundreds of cancellations, we do have to confirm the order has not been placed and/or has been canceled with the manufacturing warehouse prior to your refund. Due to the many disputes and claims, we also have to confirm that your funds have not already been returned to you. All of this, along with verification that a refund check has not already been sent out to you takes more time. We will provide your refund as soon as our customer service support team and accounting department have confirmed ALL of this information." What refund check? I paid by credit card. Sick of the stalling tactics, I filed a complaint with the BBB and completed a consumer report with the FTC. WORDS OF ADVICE: To get assistance with your refund, file a fraud complaint via your credit card company as soon as ACF violates their 14 business days refund policy. I've just done so and wish I had done it sooner.

I have an order from them back in 2020 that I cancelled thankfully I used Klarna so my money wasn’t taken immediately and I canceled it. How in the hell does this scamming company still exist in 2023?? Why haven’t they been SHUT DOWN??

Scam, fraud, whatever you can think of. Ordering online is easy, but getting your stuff, and contacting anything but a phone recording or an e-mail bot is impossible. Ordered in August. still no furniture, or valid response about a "real" delivery date. Filed claim with CC company, and hopefully they can get my money back

Horrible, I orderd my dresses since September 2022 , it is almost February 2023 and still no dresser, no customer service to reply to me. what the hell