acfwholesale.comReviews of acfwholesale.com

SCAM!! my experience was the same as all the others. ordered- told not in stock and will not refund my credit card! it has been MONTHS!! Buyer beware!!

I had the exact same experience as everyone else. Ordered a dining table..they pushed back the ETA and then wanted to push it back another 5 months. At that point, I cancelled..after several e-mails to them, they said that a refund would be issued. My payment was through KLARNA, but they never received ACF's refund confirmation. That is the point when there was no answer from ACF wholesale at all, (and they didn't offer a phone option). I reached out to KLARNA again and they took over from there..resolved the issue in about 2 weeks. (it may have been even quicker than that.) I just received word from KLARNA that they had resolved the issue and I would be getting my refund in a week. I can't fathom why these people have gotten away with this scam for so long. I'm posting my review here as well as on the KLARNA website..hopefully, these fraudulent scumbags will finally be shut down and held accountable. Also, of mention is the stellar service by KLARNA and in resolving the issue very promptly! :))

Ordered a dresser in the beginning of January and the second I ordered an 'in stock' item, I received an email that it wasn't in stock and I had to wait until mid February. I followed up with them only to find out I had to wait until 'possibly' the end of May. I immediately cancelled the order to only deal with frustration ever since and still haven't received my funds. I've since reported this to my bank, the BBB and the BBB had me file with the Attorney General as they no longer reply to BBB complaints either. BUYER BEWARE!!!!

SCAM!!! Do not purchase from ACF! I purchased a sectional in December 2022 for over $2,000. It’s now March 2023 and nothing! I’ve tried calling, phone lines are shut down. I’ve emailed many times only to receive an automated response. I’ve requested call back and cancelation. No call but another automated email saying they cancelled in January and are processing a refund. Still no refund! Filed BBB complaint like everyone else. I discovered that their website is powered through Big Commerce so I have opened up a complaint to them to shut these people down. Hope everyone else also makes a complaint to them about ACF. Maybe it will get them to open up a law suit against these horrible people.

I ordered a dining room server on June 1, 2022. Seven days later I got an email indicating that the item was back ordered and it would take 12 weeks. No big deal, I didn’t need it immediately. Like so many other stories here, the 12 weeks came and went and when I reached out the delivery date was pushed back again to December 2022, and then after that date it was pushed back again to March 2023, and then finally May 2023. Phone calls were not answered and any request for a refund was ignored. I don’t know if there is anyone actually answering the emails, as they are all automated. This is a complete scam company. As evidence by the comments here. However, if you paid with a decent credit card you can dispute the charge up to about 500 days out of your original purchase. If the items was never delivered then you are protected. Credit card companies have a system set-up for this like pre-orders and this type of thing so that customers have protection. So dispute the charge on your credit card if you haven’t. You may find that you can get your money back.

This company is a scam! I had the same experience as several other customers had. Ordered a sectional and got the same response as other people. Got several emails that my order was delayed from the manufacture. After five months I cancelled my order and requested a refund. All I got was the run around via emails. The last one was the credit department was reviewing my case. I wish I researched this company before ordering from them. BBB gives them a "F" rating. I hope this review can save other people from getting scammed. There needs to be a class action lawsuit brought against them.

I don't understand how they can let them stay online and in business. When they know it's a scam they should be shutting them down and suing them. I have yet to get my product or a refund.

DO NOT ORDER FROM THEM. YOU WILL NEVER SEE YOUR ORDER OR REFUND!