acfwholesale.comReviews of acfwholesale.com

This is not a real company, there is NO way to get in touch with them.

Total scam!! They will tell you that the manufacturer has delays and it's out of their control. Total BS… all other websites have no problems with the manufacturer. Plus "customer service" people are extremely rude!! Been waiting almost 1 full year for my table… I was patient because of supply chain issues at the end of 2021… but this has gotten ridiculous… finally cancelled and went with a different company. Wish I had looked at reviews before going with this company! They are all awful! Better Business Bureau gives them a D.

0 stars is my actual rating. Their prices are very cheap, but they never provided me a product, just delayed the order several times and then denied a refund. I disputed the charges with my credit card company and they will provide a refund for me.

I wouldn’t even give them 1 star. See all complaints on BBB they are true.

I placed a very large order in April with ACF Wholesale for two end tables, a headboard/footboard and dresser with mirror. I was initially told the order would ship in August. I did receive the two end tables, but one of them is defective - the drawers are both wobbly. I requested a refund for the remainder of my $1650 order, and on June 1 was told I would receive it within 7- to 14-days. Its now June 28 and no refund. The company has stopped responding to my e-mail, and I can't get through by phone. Avoid this company. They are unprofessional and customer service is the worst I've ever seen in my 60 years. By the way, there is another company called AFC Wholesale. They are not the same company. AFC Wholesale is a legitimate company with excellent products and customer service.

So we ordered a couch from ACF in October 2021 and much like everyone else we were delayed multiple times. In January 2022 we received our ottoman but the couch was still back ordered. In May 2022 we cancelled the remainder of our order and requested a refund which they said would take 2 weeks to process. After 2 weeks had passed I emailed ACF and got zero response, this was the first correspondence that they did not respond to. A couple days later I emailed again, no response. I called on a Friday and spoke with a Kaylin who stated that my refund was being processed and I would see an email update at the end of the day. This did not occur. The following Monday I called ACF again and waited 20+ minutes on hold. Finally spoke with the Customer Service Manager Joe. CSM Joe advised that the payment could not be refunded to the original payment method as it had passed 180 days since the sale. I was then asked if I would prefer a check or a PayPal deposit, skeptic of giving them anymore information I requested a check. Joe stated the check would be sent out the upcoming Friday (6/24). Immediately after the phone call I emailed ACF with an email directed at CSM Joe confirming what we discussed over the phone, it was never responded to. On Friday (6/24) I received an email update stating my order had be refunded. On Monday 6/27 I received my check refund for the entire amount that was paid for the couch. ACF seems to be a company that is struggling to do things the right way. However, I can confirm that I received furniture and a payment from them. I would not recommend ACF Wholesale as a company to do business with but I do want to confirm that they did make good on our business transaction.

No stars not an option. Do not use them I don't care if their prices are better than everyone else. You will wait months, and to get your furniture they will force you to pay more for shipping! $59 extra for an extra $100 I could have had it 4 months ago from a local store. I'm sure you can as well!

Not honest or professional- I should've trusted all the bad reviews. They accepted my order and charged $59 shipping fee. I asked when to expect delivery and they responded with a date 4 weeks away. 4 weeks later they send me an email saying that there's a remote fee of another $49 associated with delivery to my address since they don't have a regular route in my area. (I do not live in a remote area...) They waited 4 weeks to tell me this! I tried to get them to deliver it without the new fee but they wouldn't waive it so we canceled the order. Now we have to order the couch from another company and wait for it to be delivered. I'm just hoping that they actually refund my money...