acfwholesale.comReviews of acfwholesale.com

I, like everyone else never received my refund of $1,100.00 after cancelling my order after getting an email that the dining set I ordered was on backorder and would take up to 12 weeks to receive. I've emailed several times, waited on hold for over an hour only to be disconnected. With all the ripped off customers, how is this company not forced to close and owners taken to jail? Since I'm getting nowhere with ACF, I will spend my time filing with every agency that I can in order to get my refund. This is just so wrong!!!!

I placed an order 9/21/21. Every month i asked for an update and they told me it kept getting delayed at the warehouse. Finally on 9/6/22 i cancelled the order. The told me it would take 10-14 business days, but the warehouse need to confirm the cancellation before a refund could be issued. I called back on 9/29/22, they said i had to go onto Paypal and ask for a refund that way and i would be refunded back in 3 days. It's now 10/20/22 and still not refund. They dont respond to me emails. I call and wait on hold for hours and twice after being on hold for 2.5+ hours, i get to the #1 caller, and they disconnect the call.

0 stars. Scam. If you buy something dont expect to ever receive it or a refund. You will just throw ur money away.

I ordered a dinning table set in May for over $1000. It is now October and I still do not have any product from this company or the refund I requested. They kept telling me it was on backorder and kept pushing the backorder date back. Finally I asked to cancel the order and receive a refund. They agreed but almost 2 months later, I still have not seen a refund. I have contacted them multiple times and they just keep telling me they are looking into why my refund wasn't processed yet. I filed a complaint with the BBB and they have already received multiple similar complaints about them.

This is the most disgusting experience I have ever had with any company regarding an online purchase. Placed an order for a bed frame in May of 2022 for a brand new home. I also ordered two end tables that matched the frame (which came just a couple of days after the order)- They did state the order was a few weeks out. I gave it some time and started following up in July, then August, then September. Finally cancelled the order on September 8th 2022. I still have not received my refund. I have written weekly. I am now on hold with an answering machine that told me I was 29th in line for 59 minutes, then 20th, then 22, then 30th the time keeps changing from 50 minutes to 61 minutes.... this is clearly a scam company...I have not been on hold for 23 minutes but it keeps coming back to 50+ minutes on hold. I want my refund from this company. Now that I am reading the gross negligent reviews ...I am in shock and aw that they are still "in business"-- I will not stop until I receive my refund and will seek legal action if necessary.

DON’T WASTE YOUR TIME- THIS IS THE WORST COMPANY YOU COULD EVER DEAL WITH. The first time I called I was on hold for an hour and 41 minutes in eighth in line when they disconnected me. The second time I called I was on hold for an hour and 38 minutes and second in line when they disconnected me. The third time I called them at 4:18 in the morning, Hawaii time, to try to get an early call in. I was on hold for Over two hours when somebody finally picked up. I explained multiple sectional sofas,that they had on their website had no measurements. I asked about the measurements Nazli sectional sleeper sofa. He said it was 97 long, 64 wide and 40 tall. I said, you just gave me two widths. 97 long and 64 wide are both measuring the width. He said well that’s what the manufacturer specifications say. I let him know my concerns about the company with the hang ups, hold time and never responding to my email questions. I asked if there was something going on with the company issues. He said no everything‘s fine. THAT IS WHAT THEY THINK IS FINE. I asked him a few more questions about another sectional sofa, and he asked “where is it being shipped to?” I said “Hawaii.” He said “ We don’t ship there.” I said “Why doesn’t your website say this anywhere? How is it that your website let me register with my address and put things into the cart, knowing my address and there not be an error. The purchase screen had my address on it to be shipped to Hawaii and it just asked for my credit card.” He said nothing. I told him to relay the concerns to his management, but who was I kidding. I could tell he was working from home and he talked like he was so tired that he could barely talk. I wasted more than 5 hours just on hold, not to mention surfing their website for the right sectional for 3 hours. DON’T WASTE YOUR TIME!

This company is a Rip off. After they told me they could not fill my order it took 3 months of daily follow up. Filed complaint with FBI Fraud Files complaint with Consumer Protection agency. Filed Small Claims Law suit Today my money was finally refunded

This company sucks so bad! Purchased a piece of furniture in June 2022 and still do not have the furniture or the refund I requested. You call them after waiting on hold for 2-3 hours someone picks up and sounds like you woke them up and they say they will process the refund that it was not completed for some reason. And they never process it. Or they hang up on you after you waited that whole time. They are HORRIBLE and should not be allowed to sell anything.