Stefan L.
Fraud
I ordered a Weber Summit E-670 Grill via their website (abctvs.com). At the time I ordered the grill on 4 Nov 19, I did not get a final review of the charge or email verification. I then planned on calling the next day to confirm the order. However, I was called by the sales representative Joe prior to me getting a chance to talk to a sales rep. Joe asked me if I wanted the propane version or direct gas line version. I told him the propane version as it was annotated on the order for $2,099 plus tax. Which was the first interesting part as I stated initially, no final bill to review with taxes after I provided my credit card number. When I confirmed the order with him when we spoke, he stated there was an upgraded version of the Summit E-670 Grill (2019 Year) which was different from the one I ordered (2018 version) which was $2,099. According to him, this 2019 Model had the 2 Grill Out handle lights and Lighted control knobs which the 2018 Model did not have. He also stated the 2019 one had a heavier/stronger metal and it would be delivered almost fully assembled. For those reasons he provided, I did choose to upgrade for $2,149 (increase of $150) before taxes. After I did some research, I called him and told him I noticed on their website that both descriptions for the 2018 and 2019 version were identical, but I'm paying $150 plus taxes more for the same features. Hence, I told him I no longer saw a reason for purchasing the more expensive 2019 model that is identical to the 2018 model. He stated the website is incorrect and he would get it updated because the 2018 version did not have those features. After the grill was delivered, I was trying to register the grill for the warranty on 19 November but needed the serial number for the grill. The serial number was removed from the box, the grill, and the owner’s manual. There seemed to be something shady going on here and I’m not sure what and why. I became more suspicion and I contacted Weber.com directly and inquired about the differences with the 2018 and 2019 Models. I was told both are identical. After further researching “Reviews” for abctvs.com, this was a typical and well-known bait and switch-type deal that many customers encountered from this company where an upgrade was charged that was not actually an upgrade. I texted Joe and told him about the missing serial number and that there were no differences between the grills. Hence, I told him I would like the serial number so I can register the grill and the $150 refund. If he cannot accommodate, I asked him to please arrange for the return and a pick up for the grill and my full refund. I asked him how he wanted to proceed or call me. I never heard anything back from him.