AAPC is the world's largest training and credentialing organization for medical coding, billing, auditing, compliance, clinical documentation, and revenue cycle management. We help healthcare professionals build careers through education, certification, continuing education, and networking.
AAPC (aapc.com) has 43 customer reviews on Five Star Index, with an average rating of 2.4 out of 5.
Also known as
aapc.com
Website
aapc.com
Category
Specials Schools
Location
Salt Lake City, Utah
Listed on Five Star Index
2026
About these reviews
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The company replied to 51% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Spent a ton of money so far. I don't find them very polite as well as you have to be on top of them because you may have the right answers but receive no credit for you. I took the CPC exam quite a few times and they also didn't care that I had multiple questions on the $425 test that were old and none of the answers were even in the current code books. Might be switching to AHIMA instead.
Response from AAPCMay 18, 2026
Thank you for sharing your experience. We’re sorry to hear about your frustration and that you did not feel fully supported throughout the exam process.
AAPC works hard to ensure our exams are accurate, current, and fairly scored, and we take concerns about exam content and customer experience seriously. We’d love to learn more directly about your experience so we can better understand what happened and identify ways to make things better.
Please email us at [email protected] with additional details. We appreciate the opportunity to listen and review your concerns.
BR
Brandee
I have studied for the CPC exam for…
I have studied for the CPC exam for years, including training at an accredited private University and a medical coding internship where my managers are extremely satisfied with my work. The grading on the CPC exam is rigged for sure. There is no way that I failed twice.
Response from AAPCJan 8, 2026
Thank you for sharing your experience. We understand how frustrating and discouraging this can feel, especially given the time, training, and real-world experience you have invested in preparing for the CPC exam.
The CPC exam is developed and scored using a standardized, validated process to ensure consistency and fairness for all candidates. That said, exam results do not always reflect day-to-day performance on the job, and many capable coders need more than one attempt to pass.
We encourage you to review your score report carefully, as it highlights specific areas that may need additional focus.
We appreciate you taking the time to provide this feedback and wish you success as you move forward.
EB
Eddie B.
“I’m extremely frustrated
“I’m extremely frustrated. After paying $7,500 to earn my CPB certification, I’ve now learned that I must continue paying annual membership fees and additional costs for CEUs just to keep my certification active. This feels misleading and disappointing.
Response from AAPCJan 5, 2026
Thank you for sharing your feedback. We understand how frustrating unexpected costs can feel, and we’re sorry that this has caused disappointment.
Like most professional certifications, the CPB credential requires ongoing membership and continuing education to remain active. These requirements are in place to ensure certificants stay current with changes in regulations, compliance standards, and best practices within the profession. Information about annual membership and CEU requirements is provided as part of the certification process, but we recognize that it can still feel overwhelming after making a significant initial investment.
Our team is always happy to walk through renewal requirements, timelines, and cost-effective options for earning CEUs. We encourage you to contact our customer service team at 800-626-2633. We can help clarify your options and support you moving forward.
AAPC
MD
Madison D.
Absolutely terrible
Absolutely terrible. Customer service will treat you like shit. If you have to return anything goodluck. Because even if you call they can tell you to send it back to the address on the box. It can then be a 3rd party shipping company and they will not know the building number. So now your out $40+ on excess shipping. While hoping I can get it to the correct place.
Update:
They gave me a paid shipping label to return the books I am very pleased with how they handled it. While this was a stressful experience I do feel they fixed it the best they could.
Response from AAPCNov 20, 2025
We’re sorry to hear about your experience. Your feedback is important, and we’d like the chance to look into what happened so we can make it right.
Please reach out to us at [email protected] and our team will personally review your situation and help resolve it.
Thank you for bringing this to our attention. We hope to earn back your trust.
SH
Stephanie H.
I studied through Legacy Education
I studied through Legacy Education, great program, when it was time to take my exam at my home, I did all of the pre-checks, was ready to start. When I closed the chat box the program kicked me back to the very beginning. I messaged my proctor. When the question about my school came up, I answered it, told the proctor I think I got it. He took over my mouse/computer, he tried over and over again to get it started. Finally he connected me to a technician,who tried foe maybe 30 seconds then told me to contact my instructor, I asked who, my proctor? I waited, it finally said they were waiting for a technician, I waited some more. Finally someone else came on and tried a couple of times, she said my test had been launched but I saw nothing, she eventually told me to reschedule and that I would not lose thus voucher. I tried to reschedule, it said I didn't have any exams in my account, so I couldn't.
When I went back to my room, I was upset, may have said some choice words, well, they were still recording, why? The test was over! I spent 1 1/2 hours waiting.
So they said it was my fault and that I have to pay more money for the voucher I lost.
Response from AAPCMar 3, 2025
Hi Stephanie,
Our exams team has thoroughly reviewed the recording of your exam session. The exam was successfully launched; however, after closing the chat box with the proctor, you encountered a "content hidden" message. At that point, the on-screen instructions advised clicking within the exam to proceed. Instead, clicking back into the Guardian browser attempted to relaunch the exam, which resulted in being placed in a waiting room.
Once a candidate connects with a proctor, the attempt is considered used and AAPC pays a fee to the exam service for the attempt. However, we recognize technical issues or user actions can sometimes disrupt the process. In these cases, rather than forfeiting the attempt, we offer a $100 reinstatement voucher to allow candidates to reschedule at a reduced cost.
We understand how frustrating technical difficulties can be, and we want every candidate to have the best possible testing experience. If the online exam format feels challenging, you may find that testing at an in-person center provides a more seamless experience. Please let us know if we can provide any further guidance.
Sincerely,
AAPC
MD
Maritza D.
I don't recommend AAPC to anyone who…
I don't recommend AAPC to anyone who desire to come into medical coding, they manipulate the test results with AI in reason you continuing pay them and get more and more courses. I'm a teacher and I can say AAPC management is anti-pedagogical and dishonest with the student.
Response from AAPCDec 16, 2024
Hi Maritza,
We're sorry to hear you had a negative experience with AAPC. At AAPC, we strive to provide the best training in the industry and help our students succeed in their certification exams.
Regarding your concern about test results being manipulated with AI, we assure you we are committed to maintaining the integrity of our exams. We have rigorous processes in place to ensure fairness and accuracy in the assessment of our students' knowledge and skills. Our goal is to provide a reliable and credible certification process.
As for the accusation of being anti-pedagogical and dishonest, we want to assure you that we are dedicated to providing effective education programs. We have licensed instructors who are equipped with the necessary resources and support to implement our curriculum successfully. We also offer various events and networking opportunities to enhance the learning experience.
We understand that everyone's experience may differ, and we're sorry if you felt let down. We value your feedback, and we're always looking for ways to improve. If you have any specific concerns or suggestions, please feel free to reach out to our customer support team. We're here to listen and address any issues you may have.
Thank you for sharing your thoughts, and I hope you find success in your medical coding journey.
MI
Michelle
This is a very dishonest company
This is a very dishonest company. The salesperson tried... at length... to ruin my confidence so I'd pay $2k+ for courses. So sleazy! I went to AHIMA instead and got my CCS with no courses, nada, and passed on the first try!
Response from AAPCDec 6, 2024
Thank you for reaching out to share your concerns. We truly value feedback from our members as it helps us identify areas for improvement.
To better understand and address your experience, we ask that you provide more details by emailing us at [email protected]. Our team is committed to ensuring your concerns are resolved promptly and to your satisfaction.
We look forward to assisting you further.
TG
Therese G.
Waste of time and money
My frustration with the poor quality of the course has increased with each chapter I completed. The length of time it would take to complete this course was misrepresented. The curriculum and the learning materials are terrible. There is duplication of reading materials which is time-consuming, unclear, ambiguous, and in no way prepares one for the practical application exams. It focuses on the coding numbers, of which there are thousands, without instruction on how to use the indices to get to the correct code numbers. There's little to no instruction on how to determine RVU hierarchy, thereby coming up with the correct order of codes. There are many spelling errors and the illustrations are unhelpful--very unclear images with dotted lines that go nowhere. In addition, the Meazure Learning login is not working. This course seems to have been created by someone with no background in education or curriculum development. I've had to access outside learning materials to complete the chapters I've completed.
I've wasted a lot of time and money on this course.
Response from AAPCNov 21, 2024
Hi Therese - We’re truly sorry to hear about your frustration with the course and appreciate you taking the time to share your feedback. Our goal is to provide every learner with high-quality educational materials and a positive experience.
We’d like to address your concerns and ensure you have the support you need. Please reach out to us at [email protected]. We are committed to helping you resolve these issues and finding a way to support your success in the course.
Thank you again for your honest feedback. We value your experience and are here to help.
