44progloves.comReviews of 44progloves.com

I purchased the new alloy, XP bat. About 3 to 4 days later, they release a new promo for pricing. And it is a significant amount of discount. I ask pro44 to Price match it. They said no, and they would rather have me return the bat and re-purchase. Which will cost so much more money and as well as resources that it wouldn’t make sense to return it and then purchase it just to get the price match. It is a significant amount. I’m not really sure if they really care about customer satisfaction, the ability to understand lifetime customer value. I even asked them to give me a credit instead of a refund. For some reason, the Customer Service didn’t really care much. It took him about 3 to 4 days to respond to my email.

Could not get a human to respond! Customer service is non-existent. Chat-bots are not responsive or intuitive. Email reply with no opportunity to speak to a human. DAYS to respond to any request. Pathetic service. Urgent requests are ignored. I WILL NEVER buy from this company again!

Absolutely horrible customer service. Bought this glove for my son's birthday fully customized. Everything was great right up to the moment a short 3 months later when the laces in the pocket snapped. ( I understand these thigs can happen and this is not the issue) where it all went wrong was when I contacted the warranty department and was advised that I could send the glove back for repair or take a credit to have the glove fixed locally. I am currently working overseas and due to the location there is no where to have it fixed locally. When i ask them for the return shipping label they refused to provide one, as I was overseas . In other words I paid over 400$ for a glove and 44 is not willing to bare the cost of shipping it to fix faulty craftsmanship. This was definitely not the response I was expecting after paying almost 400$ for a custom glove. What I was expecting was a very understanding premium company willing to do what it takes to make it right. I work in a city where premium brands come with premium service and I have come to expect this. Pro 44 gloves is nothing more than a local provider charging premium prices with little to no after service support. I would highly recommend purchasing a high end glove from a large retailer you will pay less and they will have the capacity to support the product when things go wrong.

Ordered my son 12.75” inch glove. When received it was either a 12” no bigger than 12-1/4”. Tried for months to get ahold of someone to resolved but got no response by email or voicemail. Finally made a complaint on their FB post and someone messaged me a few days later. After some promising emails they again went ghost on me and so we still don’t have anything resolved. Got their money and that’s all that matters.

They sent me the wrong glove and they never gave me a refund or never received my correct glove i ordered. after5 atempts they started to ignore my calls and messages and emails. This company sucks lets make this viral because they are not a good company its a fraud..

WORSE CUSTOMER SERVICE!! I ordered customize glove and the one i recieved have different design. I tried to complaint but they said they cannot do anything about it. If this is the way they handle with customers they are worth nothing! I don't recommend this company.

I bought a baseball glove, and slowpitch softball glove at the same time totalling $410. Both came so stiff that theyre un-usable. After trying to break in the baseball glove with a glove mallet, glove conditioner and a year of using it, its still not broken in fully! These gloves also have 0 padding whatsoever in the palm. I contacted support when i first purchased and they told me thats how all of their gloves come and there are no refunds on custom orders... Glove looks amazing but looks dont win ballgames. Actually bought the gloves in July of 2021 but cant go back that far.

I ordered a glove on June 1st at 10:38 in the morning. I received updates just like they said. The glove was supposed to be sent in 6 weeks. I have inquired about where the glove is since it is 15 days post the delivery date guaranteed on their website. I received a email that said because of the 4th of July and Memorial day that my order would be slightly delayed. Memorial day was before I even ordered. In short their customer service is horrible at best they do not answer their phones and the voice mail box is always full. Not a good way to establish good customer relations. If you have incredible patients which I consider myself to have, I wouldn't order from 44 Pro Gloves. The customer to them is money nothing more.